Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: For this role we are open to candidates who have flexibility to work on hybrid basis from our office in Galway City two to three days per week.
The Team and Your Role
We're a diverse team that believes AI innovation creates value through intelligent solutions. We're seeking an AI/ML Engineer to design and deliver innovative AI/ML solutions in a cloud environment, leveraging advanced technical knowledge to solve complex problems, influence project direction in a collaborative environment.
What You Will Do
Design, develop, and deploy high-quality Python/Java services in AWS Cloud, as well as contributing to AI/ML feature development and integrating AI/ML models into production systems
Collaborate with the team to design and build scalable services, create documentation, and develop RESTful APIs for Genesys Cloud users
Own features end-to-end from design through to deployment, engaging in all phases of agile software delivery while building alignment among multiple stakeholders
Provide constructive feedback, mentor Associate SDEs, and champion CI/CD, testing, and security practices
Learn and implement emerging AI/ML technologies, contribute to release process improvements, and share knowledge across the team
Required Skills & Experience
University degree in Computer Science, Engineering, Mathematics, Data Science, or related field (or equivalent experience), with minimum 2 years of software engineering experience
Strong Python/Java skills with solid understanding design patterns, data structures, and algorithms, plus experience of machine learning concepts and familiarity with at least one AI/ML framework
Experience with AWS fundamentals (S3, EC2), RESTful API development, microservices architecture concepts, and hands-on experience with CI/CD tooling and Git version control
Effective communicator who builds stakeholder alignment and thrives in agile teams with active participation in code reviews
Self-motivated problem solver with natural curiosity, enthusiasm for continuous learning, clean code principles, and sharing knowledge with teammates
Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice
Desirable Skills & Experience
Experience with Large Language Models (LLMs), prompt engineering, AI/ML model deployment, MLOps practices, or hands-on experience with AI/ML frameworks in production environments
Experience with event-driven architecture, advanced microservices patterns, serverless computing (AWS Lambda), or knowledge of DevOps and SRE principles beyond basic CI/CD
Experience with data analysis tools, data streaming platforms (Kafka), building ML pipelines, or familiarity with AI/ML analytics frameworks
Previous experience mentoring developers, leading technical discussions across teams, or improving development processes
An awkward sense of humor and collaborative mindset (we appreciate authenticity!)
What We Offer
Contribute to technical initiatives affecting millions of users globally while working with cutting-edge technologies and contributing to research initiatives. Clear advancement paths toward technical leadership with strategic influence on product direction. Flexible work options and a culture built on mutual support, psychological safety, and work-life balance.
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
