STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
About the RoleThe STLabs Agents team designs, builds, and deploys proactive AI agents to help service desks resolve requests end-to-end. We’re looking for software engineers to help us:
Maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems.
Scale our agents' infrastructure to support millions of users.
Define the user experience of doing enterprise work with agents.
Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems.
Minimum 2 years of software development experience
Curiosity about the latest AI industry trends
Deep knowledge of agent harnesses and tooling.
Measurement experts: knowing how to evaluate and optimize agents.
Experience scaling multi tenant software systems.
A relentlessly customer-focused mindset. A track record of prioritizing and shipping features that create impact.
Building delightful user experiences for technical and non technical people alike.
Ownership of the full stack and software development lifecycle with operational excellence.
Build foundational product features for an AI-first enterprise platform
The opportunity to take ownership of critical systems that scale to millions of users.
A culture that values craftsmanship, autonomy, and user experience.
Competitive compensation, equity, and benefits package.
Work from our Midtown, Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week. The location is easy to reach with plenty of public transportation options.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: 160,000—230,000 USD.
Skills Required
- At least 2 years of software development experience
- Curiosity about the latest AI industry trends
- Deep knowledge of agent harnesses and tooling
- Expertise in evaluating and optimizing AI agents
- Experience scaling multi-tenant software systems
- Customer-focused mindset with a track record of shipping impactful features
- Experience building user experiences for technical and non-technical users
- Full-stack ownership and software development lifecycle experience with operational excellence
Standard Template Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Template Labs and has not been reviewed or approved by Standard Template Labs.
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Equity Value & Accessibility — Roles consistently highlight company equity and a generous options package as core to total compensation. Job materials frame offers as “competitive compensation, equity, and benefits.”
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Healthcare Strength — Medical, dental, and vision insurance are explicitly listed as part of the package. Built In’s profile presents these as standard, company-provided coverage.
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Leave & Time Off Breadth — Paid holidays and an unlimited PTO policy are called out among benefits. These time‑off elements signal breadth beyond basic statutory leave.
Standard Template Labs Insights
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
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