Job Requisition ID #
25WD88110
Position Overview
We are looking for an experienced Software Development Engineer with deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and platform customizations. You’ll play a critical role in developing and enhancing ServiceNow solutions that align with our enterprise service strategy. Experience working in FEDRAMP-compliant environments is a plus.
Responsibilities
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Design, develop, and implement solutions in ServiceNow focusing on ITSM, ITOM, and Asset Management modules
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Customize workflows, business rules, client scripts, UI actions, and catalog items to meet business needs
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Work closely with stakeholders to gather requirements and translate them into effective technical solutions
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Develop and support integrations using REST, SOAP, and MID Servers
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Configure and maintain Discovery, Event Management, and CMDB
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Implement custom modules or enhancements for IT Asset Management (ITAM), Software Asset Management (SAM), and Hardware Asset Lifecycle
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Ensure platform scalability, performance, and adherence to security/compliance standards, including FEDRAMP (where applicable)
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Provide best practices guidance, conduct code reviews, and mentor junior developers
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Support ServiceNow upgrades, patching, and instance cloning
Minimum Qualifications
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Bachelor's degree in Computer Science, Information Systems, or related field
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5+ years of hands-on ServiceNow development experience
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Strong expertise in ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog, Request)
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Solid experience in ITOM components (Discovery, Service Mapping, Event Management, CMDB)
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Proven experience with Asset Management and lifecycle automation
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Skilled in JavaScript, Glide API, and ServiceNow scripting techniques
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Familiar with Agile methodology and DevOps practices
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ServiceNow Certified System Administrator (CSA)
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At least one advanced ServiceNow certification (e.g., CIS – ITSM or ITOM)
Preferred Qualifications
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Experience working in FEDRAMP or other regulated environments
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Exposure to Performance Analytics, Flow Designer, or App Engine
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Strong understanding of CMDB health and governance practices
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Familiarity with source control and CI/CD pipelines for ServiceNow (e.g., GitHub, Jenkins)
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.
We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife.
We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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