Job Description:
We are looking for a Software Developer with experience in the Coupa platform to support ongoing production support activities and system enhancements. The role involves working closely with business stakeholders, end users, and cross-functional teams to ensure the stability, performance, and continuous improvement of the Coupa environment.
Key Responsibilities:
Provide production support for the Coupa platform, including incident resolution, troubleshooting, and root cause analysis.
Work closely with business users and stakeholders to understand issues, gather requirements, and implement appropriate solutions.
Develop and implement enhancements, configurations, and customizations within Coupa to support evolving business needs.
Monitor system performance and ensure timely resolution of tickets, defects, and user requests.
Collaborate with integration teams to support and maintain Coupa integrations with other enterprise systems.
Participate in testing, deployment, and release management activities for new features and enhancements.
Maintain documentation, knowledge articles, and process guidelines for support and development activities.
Ensure adherence to best practices, security standards, and governance processes.
Required Skills and Experience:
Hands-on experience working with the Coupa platform, including configuration and support.
Strong experience in production support, issue analysis, and system troubleshooting.
Ability to work closely with business teams and end users to translate requirements into solutions.
Experience working in support and enhancement projects in an enterprise environment.
Good understanding of procurement, invoicing, and financial workflows within Coupa.
Preferred Skills:
Knowledge or experience with Zip (procurement intake and orchestration platform) will be an added advantage.
Experience working with integrations, APIs, or middleware platforms is a plus.
Strong communication and stakeholder management skills.
Skills Required
- Experience with the Coupa platform, including configuration and support
- Strong experience in production support, issue analysis, and troubleshooting
- Ability to work closely with business teams and end users
- Experience in support and enhancement projects in an enterprise environment
- Understanding of procurement, invoicing, and financial workflows within Coupa
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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