Software Customer Quality Engineer

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

In this position you will be responsible for managing the customer relationships at customer manufacturing facilities, as well a customer field quality, and the internal and external quality KPI’s that go with those areas. You will support and oversee the Quality Assurance of our SW products in the applicable region, along with software that is installed in our hardware by manufacturing partners. You will specialize and collaborate with our engineering partners to understand the requirements, specifications, troubleshooting, and the user experience, so that they can effectively support and communicate with stakeholders as potential defects or bugs are reported.

In this role you will aslo collaborate with supplier representatives on quality problems, as well as collaborate with software engineers and developers, and ensures that effective corrective actions are implemented, and contribute to supplier and software development quality improvement programs. In the event of a defect, one would contribute to the development and implementation of sophisticated testing equipment and perform product testing and analysis to maintain quality levels and minimize defects and failure rates.

Responsibilities:

• Quality Engineering work with IATF16949 / ISO9001 & Core Tools
• Manage customer line and field claims using 8D problem solving tools, with a particular focus on software products and software that is installed in Bose hardware.
• Support Change Management and PPAP activities as needed
• Collaborate with Internal and External Engineering Teams
• Quality Assurance work supporting customers when there are potential software bugs and defects, including continuous improvement activities and correctives actions within the engineering development team.
• Lead the resolution of quality issues and visit customers sites to explain issues and actions as needed
• Review Lessons Learned from previous issues and effectiveness verification for current manufacturing and development processes
• Cooperate with manufacturing partners and internal teams, both domestic and overseas related to all aspects of quality
• Understand the requirements of customers and develop action plans that meet or exceed requirements
• Supporting field and warranty claims from customers
• Continuous improvement of business activities

Skills:

• 3+ years working experience as an Automotive Software Quality Engineer
• Good understanding of automotive electrical architecture and communication protocols
• Good understanding of manufacturing statistics and capability requirements
• Good understanding of ASPICE, APQP, and IATF16949/ISO9001
• Deep understanding of a Quality Management System
• Good knowledge of Microsoft software products
• Ability to travel as needed
• BS in Engineering
• Fluent (spoken and written) in German and English

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.