As Software Consultant, your role is to ensure the Kardex software scope of our sales opportunities are accurate and aligned with our customer requirements. This role also expands to our Realisation team to ensure the successful implementation and deployment on our customer sites. This role is part of the New Business Team and will collaborate strongly with solution design and project management.
Your tasks
JOB RESPONSIBILITIES
- Participate in discussions with stakeholders to understand business, software and system requirements.
- Study, review and understand customer’s process, operations, practices and requirement, subsequently translate them to best fit software application.
- Analyse and define software configuration based on project requirement.
- Understand, develop and document Software Functional Description
- Lead and implement software setup, configuration and rules according to project requirement.
- Document all software application requirements, that includes definition, process flow & design, implementation and testing to the required standards.
- Document issues and providing regular status and progress towards project milestones
- During and post software implementation, diagnose, identify error/bugs and fixes to resolve it.
- Participate in testing and commissioning of the project at customer sites.
- Ensure that the project is implemented successfully, meeting user expectation and quality standards within planned schedule.
- Capture and evaluate customer feedback for improvement.
- Adhere to software deployment best practice.
- Collaborate with other project team member to resolve issues, provide appropriate guidance and advice on software related matters.
REQUIREMENTS
- Education: Tertiary qualification in Computer Science, Software engineering or IT discipline
- Minimum 5 years’ experience in on-customer-site software related project implementation
- Knowledge and understanding of logistics processes (automation, supply chain, WMS) and software solutions in the warehouse/logistics environment (WMS, ERP- systems) is a must-have.
- Exposure to intralogistics processes is a must-have.
- Excellent technical document writing skills
- Familiarity with and installation of SQL databases
- Understanding of networks and troubleshooting
- Network topology & configuration
- SAP/ERP knowledge is beneficial, but not essential
- Microsoft office suite knowledge including OneNote
- English – fluent (both spoken and written)
- Travel within country
Behaviours & competence required to perform this role:
- Aptitude for software implementation.
- “Can do” attitude and customer service minded.
- Structured, self-organized and self-motivated.
- Collaborates in teams effectively.
- Open and easy communicator.
- Ability to Multitask.
- High level of flexibility.
- Ability to meet timelines.
Your profile
Skills Required
- Tertiary qualification in Computer Science, Software Engineering, Information Technology, or a related discipline
- Minimum five years of experience in customer-site software project implementation
- Knowledge of logistics processes, automation, supply chain, WMS, and ERP software solutions in warehouse or logistics environments
- Experience with intralogistics processes
- Excellent technical documentation writing skills
- Familiarity with installing and using SQL databases
- Understanding of networks, troubleshooting, network topology, and configuration
- Fluent spoken and written English
- Willingness to travel within the country
- SAP or ERP knowledge
- Knowledge of Microsoft Office suite, including OneNote
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
