Software Configuration Analyst I - Hybrid, Bala Cynwyd, PA

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary: Participates in the review, analysis, modification, customization, development, enhancement and maintenance of applications and systems. Participates in the design, configuring, testing, debugging, and implementation phases of the application systems development process and provides technical support for application systems bug fixes, defects, issue resolution and regular maintenance.

Essential Job Functions:

1. Participates in the configuration, development, and maintenance of enterprise contents including documents, letters and forms, and configuration of new and existing products in the insurance suite

a) Identifies and documents business, functional, and technical problems

b) Develops and analyzes business requirements documents

c) Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications

d) Develops work tasks, estimates, schedules, materials and plans to meet business needs

e) Communicates technical recommendations back to business analysts, subject matter experts and end users

f) Works in development and configuration of applications systems according to provided technical specifications, design and business requirements

• Codes and configures software applications to adhere to designs supporting internal business requirements or external customers.
• Assists in the design and development of documents, forms and application configuration according to provided technical specifications and business requirements.
• Develops procedures and queries for analysis and reports.
• Provides feasibility and analysis in generating ad hoc queries.
• Performs artifact reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process.
• Ensures accuracy of the implementation through design and execution of unit testing.

g) Ensures the development and maintenance of SDLC artifacts related to implementation

2. Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs

3. Supports QA and UAT execution and deployments in various environments

4. Prepares deployment plan, troubleshoots and resolves production problems

5. Plans release packages of various applications and related components, working with the release management team

6. Follows SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), style requirements and all other procedures necessary for data and system integrity

7. Adheres to the best practices during the development process with various team members

8. Supports on-going operational L3 production support and maintenance

a) Monitors processes and creates improvements to performance where applicable

b) Researches cause and determines the impact of production issues

c) Monitors and manages incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements

d) Manages incidents and ad hoc requests in terms of severity

e) Provides resolution of incidents and ad hoc requests per established SLAs

f) Provides technical assistance to inquiries regarding issues and/or questions

9. Assists other junior and offshore team members

10. Coordinates and communicates with other teams

11. Performs a variety of tasks using creativity and latitude required

Qualifications:

• Bachelor's degree (in Computer Science, MIS, or Software Engineering) or equivalent experience preferred
• 0-2 years’ experience preferred
• Demostrated ability to learn and adopt innovative technologies and tools
• Knowledge of scripting languages and tools for creating event-driven, interactive webpages
• Knowledge of tools and programming languages for writing and modifying programs that comprise an application system
• Knowledge of tools and facilities for developing and populating application databases
• Knowledge of source code repositories
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access).
• Strong writing and communication skills
• Knowledge of Unit testing frameworks
• Knowledge of deployment automation tools and DevOps practices is a plus
• Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall
• Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc.
• Strong customer service orientation (responsive, consultative, collaborative and accurate)
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
• Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization
• Superior attention to detail
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
• Ability to work independently and without supervision
• Ability to work effectively and collaboratively in a team

This is a hybrid role, requiring 3 days in our Bala Cynwyd location and the rest from home.

Salary range $55,000 to $68,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.