Soft Services Senior Supervisor, Orthopaedics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Environmental Health, Safety (EH&S) and Facilities Services (FS)

Job Sub Function:

Facilities/Grounds, Custodial, Cleaning & Laundry

Job Category:

People Leader

All Job Posting Locations:

Grecia, Costa Rica

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Soft Services Senior Supervisor.

Purpose:
Contributes to the Soft Services team by supervising individual contributors and/or Supervisors and is accountable for conducting effective performance management.  Leads processes and assignments for the soft service’s organizational objectives and business goals. Directs workflow for strategic plans and serves as a primary point of contact for the team.

Coordinates processes and assignments for supervisors and individual contributors to achieve Facilities/Grounds, Custodial, Cleaning & Laundry goals.

You will be responsible for:

In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Supervises the daily operations for soft services activities such as cleaning (GxP and non-GxP), laundry service, pest control, ground maintenance, mail logistics, waste management, workplace management (space and moves management, amenities, furniture), light duty maintenance, building maintenance, physical security and food services.  and other facilities through its supervisors. Assists in developing overall property oversight and contractors’ management.
• Assigns and coordinates the allocation of building space, layout, communication services, facility expansion and energy efficiency. Assists with the estimation of service costs and for the selection of contractors / vendors.
• Prioritizes and monitors progress on work being performed. Develops plans for GxP and non-GxP cleaning operations and maintenance. Maintains all FM documentation which are not limited to: maintenance and cleaning documentation, pest control reports, documenting design drawings and specifications, budget. Implements and complies with company safety practices, policies and procedures. Recognizes and rewards safe behavior. Prioritizes, assigns and coordinates the operations of cleaning and maintenance of the building.
• Supervises, develops, evaluates and disciplines staff. Ensures that the staff have the necessary guidance and tools for effective job performance.
• Coordinates interactions among technicians, engineers, contractors & customers.
• Perform administrative functions for facilities department regarding building maintenance functions.
• Coordinates and distributes all work order requests.
• Ensures the organization and updating of work order files.
• Supports maintenance building staff and contractors’ managers/ supervisors directly with work instructions, work order follow up, parts follow up, permits and status updates.
• Ensure the availability of the permits to perform maintenance with the appropriate materials.
• Communicates maintenance clarification, priorities, and special instructions. Oversees all moves and relocations.
• Implement plans and strategies for environmentally safe in maintenance plan.
• Advises team on policies and procedures to ensure compliance and achievement of the organization's objectives for the Facilities/Grounds, Custodial, Cleaning & Laundry function.
• Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within expected standards.
• Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.
• Promote an environment of continuous improvement.
• Responsible for communicating business-related issues or opportunities to the next level of management
• Responsible for following all company guidelines related to health, safety, and environmental practices, as applicable.
• For those who supervise or manage staff, responsible for ensuring that subordinates follow all company guidelines related to health, safety, and environmental practices and that all necessary resources to do so are available and in good condition, if applicable.
• Responsible for ensuring personal and company compliance with all federal, state, local, and company regulations, policies, and procedures.
• Performs other assigned duties as needed

Qualifications / Requirements:

Experience and education

• University bachelor’s degree completed in a field related to the position.
• 4-6 años de experiencia en puestos similares
• Knowledge / experience developing and update KPI metrics, and special attention to the customer service.
• Recognized supervisory training or equivalent
• Requires knowledge of Cleaning Methods & working practices, and Health & Safety requirements
• Strictly adherence to EHS standards.
• Familiar with cleaning machines, chemicals for cleaning and GxP finishes.
• Experience in audits, good documentation practices, etc.

Required nowledge, skills, abilities, certifications/licenses and affiliations

• Emergency sense response.
• Good Communication skills
• Good Customer Care skills
• People person /leadership skills
• Good organizer/time management

Required Skills:

Preferred Skills:

Budget Management, Collaboration, Contract Management, Controls Compliance, Developing Others, Facility Management, Inclusive Leadership, Internal Communications, Leadership, Organizing, Process Optimization, Project Schedule, Quality Assurance (QA), Researching, Service Excellence, Team Management