Social Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

SOPHISTICATED URBAN RETREAT ON THE WATERFRONT

Job Summary

The Social Sales Manager is responsible for effectively soliciting and securing weddings and social events and social room blocks.

The Social Sales Manager will work in conjunction with the Director of Marketing and Director of Catering to achieve the Hotel’s revenue and market share goals. The Social Sales Manager sells the guest rooms and event space to maximize revenue potential for the Hotel and to ensure that the Customer has the best possible experience.

Job Responsibilities:

• Effectively attain assigned sales and catering revenue goals, as well as prospecting call goals.
• Proactively conduct prospecting calls, conduct sales and catering tours and entertain clients when needed.
• Grow existing relationships with assigned accounts and market segment.
• Produce Resumes for all booked events and blocks to communicate all details of stay/ program to the rest of the hotel.
• Facilitate all booked catering events from start to finish, including being on property to execute event with the Banquet Team.
• Monitor and evaluate trends within your market segment.
• Work closely with Director of PR in developing content for social media
• Follow up promptly on leads, follow-up and process group blocks & social catering events
• Participate in development of all promotions related to assigned market segment needs.
• Continuously refine product/concept offering and become familiar and active within our comp set.
• Approach all encounters with guests and employees in an attentive, friendly courteous and service-oriented manner.
• Maintain files and current trace dates, accurate history, and all relevant booking activities.
• Adheres to Four Seasons’ established regulations, company standards sales standards and related sales metrics.
• Develop a full working knowledge of the operations and policies of the Hotel and applicable departments.
• Develop a complete understanding of the F & B department and back of house operations.
• Maintain strong visibility in local community and industry organizations as applicable.
• Attend daily/weekly/monthly meetings and any other functions required by management.

Job Requirement:

• 1 Year Luxury Hotel Experience required in a guest facing role
• Must possess verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
• Experience with professional selling skills desired: opening, probing, supporting, closing
• Must be proficient in general computer knowledge, especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks, strong organization and presentation skills
• Knowledge of Opera and Golden Sales and Catering a plus

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

• Generous medical, dental & vision insurance plans
• Competitive salary & wages
• 401 (k) Retirement plan
• Excellent training and development opportunities
• Paid holidays and PTO

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfUnder Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.