We're looking for a systems-minded, detail-driven operator to lead the infrastructure that powers Chewy's social team! As the Social Operations Lead, you'll build and coordinate the workflows that enable Chewy's brand, enterprise, and One Social content to move from planning to publishing with clarity, quality, and speed.
This role is the connective tissue between strategy, creative, publishing, and performance. You'll be responsible for content workflow execution, team coordination, and the operational management of our growing freelance and creator network. You'll also work in close partnership with the Content Strategist and Community & Culture Strategist to help bring timely cultural activations and earned moments to life!
What You'll Do:
- Own the master social publishing calendar and production workflow-ensuring visibility, alignment, and delivery across platforms and priorities.
- Build, document, and optimize our end-to-end content process-from briefs to scheduling, approvals, and performance tracking.
- Manage and coordinate the day-to-day workflow of freelance creators and content contractors, ensuring timely delivery and brand alignment.
- Serve as the primary operational partner to the Content Strategist and Community & Culture Strategist-turning strategic plans into executable schedules and task plans.
- Develop and maintain project timelines, asset trackers, and status dashboards that support transparency and accountability across the team.
- Lead daily newsroom briefings, weekly editorial syncs, cross-functional check-ins, and creative calendar updates.
- Partner with analytics and insights to ensure published content is accurately tagged and tracked for performance review.
- Drive consistent documentation practices and maintain an organized repository of creative assets, briefs, and performance recaps.
- As One Social scales, help integrate operational systems and standards across organic, influencer, and paid, contributing to a unified publishing engine.
What You'll Need:
- 5-8+ years in content operations, creative project management, or social publishing at a brand, agency, or media company.
- Proven experience managing editorial calendars and coordinating cross-functional teams.
- Demonstrated ownership of production workflows, tooling, and creator/vendor coordination.
- Strong organizational, documentation, and prioritization skills.
- Clear, proactive communication style and ability to keep projects moving amid ambiguity.
- Experience with tools like Sprinklr, Airtable, Trello, Google Workspace, and asset management platforms.
- Comfort in a fast-paced, high-volume creative environment.
#LI-Hybrid
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
Similar Jobs
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
