INNOCEAN USA, a full-service ad agency located in sunny Huntington Beach, CA, is seeking a Social Media Specialist to join our Kia team!
We are a hybrid work environment, currently x3 days week onsite. Candidates must be local to SoCal.
OVERVIEW
The Social Media Specialist [aka Sr Community Manager] will support social content planning, platform strategy, creator evaluation, customer care, and performance reporting. This role connects strategy with day-to-day execution, translating audience insights, cultural trends, and performance data into clear recommendations and organized content plans.
The ideal candidate combines strong project management and attention to detail with strategic thinking, platform fluency, and an understanding of what makes content relevant to audiences.
RESPONSIBILTIES
Content Planning & Partner Coordination
- Own the development and maintenance of social content calendar briefs, calendar decks, and campaign posting decks, ensuring alignment with approved strategy, messaging, and platform best practices.
- Develop partner agency deck templates that clearly communicate strategic direction, content requirements, and delivery expectations.
- Serve as the primary contact for partner agency content delivery, managing timelines, consolidating feedback, and coordinating asset handoffs.
- Maintain accurate posting details, asset versions, and approval status across deliverables.
- Review content for platform specifications, brand consistency, accessibility, and publishing readiness.
Platform Strategy & Optimization
- Make strategic recommendations for platforms, formats, and content approaches based on audience insights, previous performance, emerging trends, and platform best practices.
- Partner with the Social Strategist to translate campaign objectives into actionable content recommendations.
- Identify opportunities to test and improve content, documenting learnings to inform future planning.
- Monitor competitor activity and audience behavior to surface relevant opportunities for the brand.
- Support social listening by monitoring brand mentions, tracking sentiment, and identifying trends to inform content and community engagement
Creator & Influencer Support
- Prepare ad-hoc creator points of view assessing audience alignment, content quality, brand fit, engagement, and potential risks.
- Support the Social Strategist and/or Influencer Manager throughout creator discovery, evaluation, and selection.
- Help identify creator approaches that feel authentic to the creator, relevant to the audience, and aligned with brand objectives.
Customer Care Oversight
- Manage the customer care team’s workflow, coverage, and response processes.
- Monitor response quality, timeliness, and adherence to brand voice.
- Escalate sensitive or emerging issues to appropriate stakeholders and track resolution.
Trends & Cultural Intelligence
- Prepare and distribute regular trends emails, highlighting relevant cultural moments, platform developments, and social content trends.
Measurement & Data Management
- Pull, organize, and validate performance data for monthly metrics deep dives and ad-hoc reporting.
- Support the interpretation of results, identifying patterns and opportunities for optimization.
QUALIFICATIONS
- 4 years of relevant experience in social media marketing, content strategy and community management.
- Advertising agency experience preferred.
- Strong understanding of major social platforms, their audiences, content formats, and native best practices.
- Experience developing content calendars, campaign presentations, and clear strategic recommendations.
- Hands-on experience with Sprinklr or a comparable enterprise social media management and reporting platform.
- Ability to interpret social performance data and translate findings into actionable recommendations.
- Experience coordinating internal teams, external partners, and multiple deliverables against deadlines.
- Familiarity with customer care workflows, community response standards, and escalation processes.
- Understanding of creator evaluation, including audience relevance, engagement quality, and brand suitability.
- Strong writing, editing, presentation, and interpersonal communication skills.
- Strong organizational skills, attention to detail, and sound judgment in a fast-moving environment.
BENEFITS
- Low-cost health benefits to choose from
- 401k match
- Wellness reimbursement program
- Company paid short- and long-term disability, and basic life
- Generous PTO
- On-site Barista
- Beautiful campus across from the Pacific Ocean
The salary range for this role is 72,500 – 75,000. Pay is dependent upon several factors including but not limited to: client, experience, training and/or transferable skills.
Who are we? We are a global brand growth company, independent in spirit, built on one belief: if it doesn’t move people, it won’t move business. So, we go where others don’t. Deep inside human life. Closer to what people think, feel, value, and do. We’ve built the tools and methods to get there and stay there. The closeness is our advantage. That’s where momentum and growth live.
Skills Required
- 4 years of relevant experience in social media marketing, content strategy, and community management
- Strong understanding of major social platforms, their audiences, content formats, and native best practices
- Experience developing content calendars, campaign presentations, and strategic recommendations
- Hands-on experience with Sprinklr or a comparable enterprise social media management and reporting platform
- Ability to interpret social performance data and translate findings into actionable recommendations
- Experience coordinating internal teams, external partners, and multiple deliverables against deadlines
- Familiarity with customer care workflows, community response standards, and escalation processes
- Understanding of creator evaluation, including audience relevance, engagement quality, and brand suitability
- Strong writing, editing, presentation, and interpersonal communication skills
- Strong organizational skills, attention to detail, and sound judgment in a fast-moving environment
- Advertising agency experience
What We Do
Mission: We are explorers. We look out to the edge of the world and ask, "where haven't we been before?" Together, we hunt for an intersection of art and science, creativity bolstered by data. Storytelling layered in strategy. Innovation rich in intelligence. Our adventures are many, our quests, undaunted. Our possibility is as vast as the ocean. Always remembering, the deeper we dive, the greater we become. And the further we go, the more we find. Our client partners include: Hyundai, Genesis, Kia, Hankook, Hyundai Cradle, Jinro, Korean Air, LG, Manscaped, Motional, Nexon, Pacific Life, SeaWorld, Signature Kitchen Suite, Supernal, TaylorMade, UC Davis Health, Uneekor, Wienerschnitzel, and Xcient. Want to join the team? Keep an eye on our careers page at innoceanusa.com
