Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
Outcomes and Activities:
Social Strategy and Planning
- Own and evolve the organic social media strategy across platforms, aligned to business goals (awareness, dealer growth, consumer contracts)
- Develop and manage a content calendar that balances campaign support, evergreen content, and timely opportunities
- Identify where and how social can most effectively contribute to broader marketing initiatives
- Bring forward clear recommendations on platforms, formats, and content approaches based on performance and trends
Content Development and Execution
- Create and/or adapt social-first content, including copy, light visuals, and short-form video concepts
- Translate business messaging into clear, engaging, platform-appropriate content for both B2B and B2C audiences
- Partner with copywriters, designers, and video team members to execute larger creative concepts
- Ensure all content aligns with brand standards, voice, and compliance requirements
Publishing and Community Management
- Own day-to-day publishing across all social channels
- Manage inbound engagement in accordance with legal and compliance guidelines
- Monitor brand presence and sentiment across platforms
- Identify appropriate opportunities for timely, relevant participation in conversations
Performance Analysis and Optimization
- Define success metrics and track performance across platforms
- Analyze results and translate performance data into clear insights and recommendations
- Continuously test and refine content, cadence, and channel approach
- Partner with Marketing team to align organic and paid efforts and improve overall performance
Knowledge and Skills:
- Strong understanding of major social platforms and how content performs across each (We’re currently active or ramping up on Facebook, Instagram, and LinkedIn and exploring other channels.)
- Ability to think strategically and execute independently
- Strong writing skills with the ability to communicate clearly and adapt tone by audience
- Working knowledge of content creation tools (e.g., Adobe Creative Suite, Figma, CapCut or similar)
- Experience with social media management and analytics tools
- Ability to interpret data and use it to inform decisions
- Understanding of how organic and paid social work together
- Strong organizational and prioritization skills
- Clear communicator and effective cross-functional partner
Requirements:
- Bachelor’s degree in Marketing, Communications, or related field (or equivalent experience)
- 3–5 years of experience managing social media for brands (not personal accounts)
- Demonstrated experience owning and executing social strategies that drive measurable results
- Experience creating and publishing content across multiple platforms
- Experience analyzing performance and optimizing accordingly
Preferred:
- Experience in financial services or other regulated industries
- Experience supporting both B2B and B2C audiences
- Familiarity with social media compliance considerations
- Experience working within an in-house Creative or Marketing team
- Experience partnering with paid media teams
Compensation: $70,577 - $82,340 base salary + an annual bonus plan
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Skills Required
- Bachelor's degree in Marketing, Communications, or related field (or equivalent experience)
- 3-5 years of experience managing social media for brands (not personal accounts)
- Demonstrated experience owning and executing social strategies that drive measurable results
- Experience creating and publishing content across multiple platforms
- Experience analyzing performance and optimizing accordingly
Credit Acceptance Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credit Acceptance Corporation and has not been reviewed or approved by Credit Acceptance Corporation.
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Fair & Transparent Compensation — Pay is described as competitive and fair for the role, and overall compensation is framed as a clear strength. Total compensation is also positioned as strong relative to comparable employers, reinforcing perceived fairness.
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Strong & Reliable Incentives — Bonuses, profit sharing, and performance-based commission are repeatedly highlighted as meaningful add-ons to base pay. Incentive opportunities are presented as especially attractive in sales and market-facing roles, including uncapped earning potential.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life, and disability protections. Day-one eligibility is emphasized as a differentiator that increases the practical value of the package.
Credit Acceptance Corporation Insights
What We Do
Our people and culture create a positive workplace that drives us to succeed. Working together as a team has resulted in many national workplace awards, including Fortune magazine’s annual “100 Best Companies to Work For” list for 7 consecutive years. We’ve also been named to IDG's Computerworld Best Places to Work in IT-Midsize category for the past five years. Based on 2021 survey data, 92% of our team members believe Credit Acceptance is a Great Place to Work (GPTW). At Credit Acceptance, we are passionate about what we do. Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities. Loans made or arranged pursuant to a California Finance Lenders Law license.
