Jobs at Credit Acceptance Corporation

Provides bilingual customer-facing support for dealers, consumers, internal teams, auctions, DMVs, and other agencies to resolve vehicle title and lien issues. Reviews and completes title requests, identifies missing or erroneous documentation, maintains accurate records, escalates legal or risk concerns, and ensures compliance with company policies and legal guidelines. The role is remote, phone-intensive, and requires fluent Spanish, strong customer service, logical problem-solving, and Microsoft Office proficiency.

Provides bilingual customer-facing support for vehicle title and lien issues. Reviews and resolves title requests, identifies missing or incorrect documents, enforces liens, communicates with dealers, customers, auctions, DMVs, and agencies, documents actions accurately, and escalates legal or risk concerns. The role is remote, phone- and email-based, requires Spanish fluency, adherence to compliance procedures, and flexible weekday scheduling.

Provides strategic, confidential support to C-level executives by managing complex calendars, communications, priorities, meetings, travel, briefing materials, and follow-up actions. Acts as a liaison with senior leaders and stakeholders, handles sensitive information, resolves issues, supports cross-functional initiatives, improves executive-office processes, and mentors administrative professionals. The role requires substantial autonomy, judgment, discretion, business acumen, and strong communication skills.

Own the technical delivery, automation, integration, security, and reliable operation of workforce applications including ADP, Jira, and Confluence. Build workflow automation and AI-powered self-service using scripting, APIs, low-code tools, and governed agents. Partner with business stakeholders to improve productivity, manage enterprise application portfolios, monitor production services, perform root-cause analysis, and establish secure, reusable engineering standards. Mentor peers and support testing, releases, documentation, adoption, and on-call operations.

Own Sales platforms, data infrastructure, workflows, backlogs, and request intake processes. Translate Sales and GTM needs into technical requirements, user stories, and acceptance criteria while partnering with Product, Analytics, and Engineering through delivery, testing, release, and adoption. Lead cross-functional projects, evaluate systems and integrations, coordinate prioritization, measure utilization and data quality, and recommend scalable improvements. Provide consultative technical support to Sales stakeholders and communicate risks, dependencies, tradeoffs, and delivery status.

Designs, builds, and operates AI-powered ServiceNow self-service and workflow capabilities. The role develops reusable actions, secure integrations, conversational experiences, knowledge retrieval, and automated fulfillment while enforcing access controls, testing, governance, and auditability. Responsibilities include production reliability, monitoring, regression automation, root-cause analysis, release management, outcome measurement, technical leadership, code and design reviews, mentoring, and collaboration with product, business, security, workplace, and enterprise AI teams.

Sets enterprise-wide technical strategy as the senior-most individual contributor in Technology. Owns target architecture, agentic AI foundations, cloud migration to AWS and Databricks, data platforms, model serving, experimentation, marketplace systems, performance, resilience, security, and auditability. The role requires hands-on engineering involvement, including code reviews, proofs of concept, design reviews, and incident analysis, while influencing teams and executives without formal authority and developing staff and principal engineers.

Own the lifecycle marketing strategy across email, SMS, push, and in-app channels to increase customer lifetime value. Lead segmentation, onboarding and first-payment journeys, contact strategy, experimentation with holdouts, and performance measurement. Partner with product, creative, operations, analytics, servicing, legal, and compliance teams to deliver compliant customer programs and optimize incremental impact.

Lead complex financial analysis, accounting research, journal entry reviews, reconciliations, variance reporting, internal financial reporting, and control assessments. Provide strategic financial insights to leadership, improve reporting processes, strengthen controls, automate workflows, and manage cross-functional Finance initiatives. Serve as a functional lead by reviewing deliverables, prioritizing workloads, mentoring analysts, and advising business partners on accounting and financial decisions.

Leads the consumer digital experience across website, mobile app, portal, payments, and marketplace surfaces. Owns the multi-year vision, prioritized roadmap, conversion optimization, experimentation, self-service, payment operations, shared digital foundations, and measurable business outcomes. Partners across marketing, engineering, servicing, analytics, and compliance while building and developing product, design, and digital teams.

Leads the consumer acquisition strategy across owned, organic, paid, and emerging channels. Owns growth targets, marketing investment, acquisition contracts, customer acquisition costs, and conversion performance. Directs experimentation, channel optimization, marketplace expansion, seasonal promotions, and innovation initiatives. Partners with digital, creative, dealer marketing, analytics, legal, and compliance teams while building and developing a high-performing acquisition organization.

Lead development and deployment of predictive and ML models for credit risk, collections, and operations. Mentor data scientists, promote MLOps and modern tools, present insights to stakeholders, and drive experimentation with techniques such as causal inference and GenAI.

Leads the Platform Services organization, managing teams that build internal developer tooling, shared engineering services, golden-path templates, development environments, and AI-assisted development capabilities. Owns platform strategy, service reliability, security, adoption, productivity measurement, and consolidation of duplicated services. Partners with infrastructure and delivery teams, manages budgets and roadmaps, recruits and develops engineering leaders, and drives organizational change and engineering excellence.

Handle inbound and outbound calls with customers who are behind on auto loan payments. Develop lawful, respectful payment solutions to bring accounts current, prevent further delinquency, and stop vehicle repossessions when possible. Update customer contact information, establish payment promises, support additional service requests, and comply with company policies and legal guidelines. The role is remote and includes mandatory five-week virtual training.

Handle inbound and outbound calls with customers behind on auto loan payments. Develop lawful, respectful solutions to bring accounts current, stop repossessions, establish payment promises, update contact information, and resolve service requests. The role is fully remote, includes mandatory virtual training, and offers performance bonuses, benefits, and career development opportunities.

Handles inbound and outbound calls with customers delinquent on auto loans. Develops lawful, respectful payment solutions to bring accounts current, stop or cancel vehicle repossessions, and establish payment promises. Updates customer contact information, supports additional service requests, and follows company policies, processes, and legal guidelines. The role is remote and includes mandatory five-week virtual training, with performance-based monthly bonuses.

Leads the vision, architecture, strategy, and execution of enterprise data platforms supporting scalable analytics and AI initiatives. Oversees modern data technologies, production reliability, FinOps, governance, architecture standards, and cross-functional delivery. Builds and mentors engineering teams, communicates with executives, evaluates third-party technologies, resolves critical production issues, and drives continuous improvement. The role is remote with occasional planned travel to the Southfield, Michigan office.

Leads and mentors cross-functional engineering teams building and operating distributed, API-driven, cloud-native platforms. Owns technical strategy, architecture, delivery outcomes, engineering excellence, operational reliability, and API lifecycle governance. Drives Agile, DevOps, cloud migration, observability, and incident management practices. Establishes responsible AI adoption across software development and guides delivery of AI-enabled products, including agentic solutions, with appropriate evaluation and controls.

Leads investor relations strategy, investment-thesis development, earnings communications, investor presentations, and debt capital markets support. Partners with finance, legal, marketing, operations, and executives to ensure accurate external disclosures. Provides market intelligence, investor feedback, valuation insights, and strategic recommendations to leadership while managing relationships with investors, analysts, lenders, and rating agencies. The role also improves reporting and stakeholder engagement through technology, automation, and analytics.

Handles inbound and outbound calls with customers delinquent on auto loans. Develops payment solutions to bring accounts current, stop vehicle repossessions, and support customer service needs. Updates contact information, establishes payment promises, follows legal and company guidelines, and provides respectful, solution-focused assistance. The role is remote and includes mandatory paid virtual training.