Jobs at Credit Acceptance Corporation

Leads the Platform Services organization, managing teams that build internal developer tooling, shared engineering services, golden-path templates, development environments, and AI-assisted development capabilities. Owns platform strategy, service reliability, security, adoption, productivity measurement, and consolidation of duplicated services. Partners with infrastructure and delivery teams, manages budgets and roadmaps, recruits and develops engineering leaders, and drives organizational change and engineering excellence.

Provides bilingual customer-facing support for vehicle title and lien requests. Reviews and resolves title issues, identifies missing or inaccurate documents, communicates with dealers, customers, auctions, DMVs, and agencies, documents actions, enforces lien requirements, and escalates legal or process concerns. The role is remote, phone-intensive, and requires adherence to service standards, policies, and legal guidelines.

Provides customer-facing support to dealers, customers, agencies, and internal teams by resolving vehicle title and lien issues. Reviews and completes title requests, identifies missing or incorrect documents, maintains accurate records, enforces liens, escalates legal or risk concerns, and communicates by phone and email. The role is remote with occasional office travel and requires compliance with company policies and legal guidelines.

Provides customer-facing support to dealers, consumers, agencies, and internal teams by resolving vehicle title and lien issues. Reviews and completes title requests, identifies missing or incorrect documents, maintains accurate records, escalates legal or risk concerns, and ensures compliance with policies and service standards. The role primarily involves telephone and email communication, problem-solving, and collaboration. It is fully remote with occasional planned office travel and requires Microsoft Office proficiency, high-speed internet, and flexible weekday availability.

Provides bilingual customer-facing support for vehicle title and lien issues. Reviews and resolves title requests, identifies missing or incorrect documents, enforces liens, and communicates with dealers, customers, auctions, DMVs, and other agencies. Maintains accurate records, identifies legal or compliance risks, escalates issues, and provides title expertise to internal teams. The role is remote with virtual training, scheduled phone support, and occasional office travel.

Leads enterprise technical strategy as the senior individual contributor in Technology. Owns target architecture, agentic AI foundations, cloud and data-platform modernization, model serving, marketplace systems, performance, resilience, and AI-native engineering practices. The role requires hands-on technical involvement, architecture documentation, executive influence without formal authority, development of staff and principal engineers, and experience operating within regulated environments.

Handle inbound and outbound calls with customers who are behind on auto loan payments. Develop lawful, respectful payment solutions to bring accounts current, prevent further delinquency, and stop vehicle repossessions when possible. Update customer contact information, establish payment promises, support additional service requests, and comply with company policies and legal guidelines. The role is remote and includes mandatory five-week virtual training.

Handle inbound and outbound calls with customers behind on auto loan payments. Develop lawful, respectful solutions to bring accounts current, stop repossessions, establish payment promises, update contact information, and resolve service requests. The role is fully remote, includes mandatory virtual training, and offers performance bonuses, benefits, and career development opportunities.

Handles inbound and outbound calls with customers delinquent on auto loans. Develops lawful, respectful payment solutions to bring accounts current, stop or cancel vehicle repossessions, and establish payment promises. Updates customer contact information, supports additional service requests, and follows company policies, processes, and legal guidelines. The role is remote and includes mandatory five-week virtual training, with performance-based monthly bonuses.

Leads the vision, architecture, strategy, and execution of enterprise data platforms supporting scalable analytics and AI initiatives. Oversees modern data technologies, production reliability, FinOps, governance, architecture standards, and cross-functional delivery. Builds and mentors engineering teams, communicates with executives, evaluates third-party technologies, resolves critical production issues, and drives continuous improvement. The role is remote with occasional planned travel to the Southfield, Michigan office.

Leads and mentors cross-functional engineering teams building and operating distributed, API-driven, cloud-native platforms. Owns technical strategy, architecture, delivery outcomes, engineering excellence, operational reliability, and API lifecycle governance. Drives Agile, DevOps, cloud migration, observability, and incident management practices. Establishes responsible AI adoption across software development and guides delivery of AI-enabled products, including agentic solutions, with appropriate evaluation and controls.

Leads investor relations strategy, investment-thesis development, earnings communications, investor presentations, and debt capital markets support. Partners with finance, legal, marketing, operations, and executives to ensure accurate external disclosures. Provides market intelligence, investor feedback, valuation insights, and strategic recommendations to leadership while managing relationships with investors, analysts, lenders, and rating agencies. The role also improves reporting and stakeholder engagement through technology, automation, and analytics.

Handles inbound and outbound calls with customers delinquent on auto loans. Develops payment solutions to bring accounts current, stop vehicle repossessions, and support customer service needs. Updates contact information, establishes payment promises, follows legal and company guidelines, and provides respectful, solution-focused assistance. The role is remote and includes mandatory paid virtual training.

Contact customers by inbound and outbound calls regarding delinquent auto loan accounts. Develop lawful, respectful payment solutions to bring accounts current, prevent further delinquency, and stop vehicle repossession when possible. Update customer contact information, establish payment promises, handle additional service requests, and comply with company policies and legal guidelines. The role is fully remote and includes paid training, performance bonuses, and customer service responsibilities.

Handles inbound and outbound calls with customers who are behind on auto loan payments. The representative creates payment solutions, establishes promises to pay, updates customer contact information, helps prevent or stop vehicle repossessions, and provides additional customer support while complying with company policies and legal guidelines.

Leads competitive and market intelligence efforts supporting Sales strategy, growth initiatives, positioning, and executive decision-making. Oversees competitor research, market trend analysis, intelligence governance, dashboards, battlecards, and actionable recommendations. Partners with Sales, Product, Marketing, Analytics, and other stakeholders while managing and developing competitive intelligence team members.

Researches market, dealer, customer, competitor, and industry information to identify trends, risks, and opportunities. Develops competitive intelligence, market assessments, SWOT analyses, reports, dashboards, presentations, and actionable recommendations. Maintains intelligence repositories and partners with Sales, Marketing, Product, Analytics, and Strategy stakeholders. This remote role supports regional sales teams, requires core hours aligned to the assigned region, and may involve travel up to 25%.

Leads operating expense budgeting, financial planning, variance analysis, spending governance, and executive financial reporting. Partners with senior leaders to evaluate investments, improve resource allocation, and support profitability goals. Manages budget processes and tools while coaching direct reports and providing strategic financial guidance across the business.

Provides strategic, confidential support to C-level executives by managing complex calendars, communications, priorities, meetings, travel, briefing materials, and follow-up actions. Acts as a liaison with senior leaders and stakeholders, handles sensitive information, resolves issues, supports cross-functional initiatives, improves executive-office processes, and mentors administrative professionals. The role requires substantial autonomy, judgment, discretion, business acumen, and strong communication skills.

Designs and builds scalable, reliable, observable batch and streaming data pipelines and models. Partners with stakeholders on data integration, validates data quality, writes tests, participates in code reviews, documents solutions, troubleshoots production issues, and aligns technical work with business needs. The role requires strong programming, database, data modeling, governance, and Databricks knowledge, with preferred experience in Spark, AWS data services, CI/CD, testing, orchestration, and transformation frameworks.