Role Specific Information
Job Description
This role is based at our New York Design Office. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.
About the Role
In this role, you will support the execution of Kohl’s social insights and engagement team by contributing to the paid and organic social campaigns that drive sales and traffic. You will also support influencer programming and brand activation for Kohl’s.
What You’ll Do
Acts as a key resource for social industry trends, cultural analysis, competitive auditing and content measurement to consistently improve and iterate social media capabilities, messaging and content
Keep a pulse on new and emerging trends and social media platforms, testing, learning, and experimenting in ways that feel authentic to the brand
Leverage data storytelling to synthesize social conversation, content performance, and competitive/retail industry data to translate data into actionable and easily digestible reports
Serve as an in-house social listening platform expert and resource, create and manage a social listening dashboard and collect and synthesize data collection
Utilize social listening tools to build and analyze social conversation and news cycle to track relevant conversations, monitor consumer sentiment and identify emerging social and cultural trends to inform relevant content creation
Track, monitor and thoughtfully report on social content performance and KPIs, wins and opportunities to continuously support creative content optimization
Conduct competitive audits to analyze the industry landscape and identify consumer gaps and strategic recommendations to drive innovation
Deliver always-on proactive community management to drive engagement with new and existing fans/followers across Kohl's owned and operated social platforms as well as brand platforms
Monitor social landscape to identify and execute branded and personalized surprise and delight gifting opportunities to drive brand love across social media
Support press, experiential, social content and influencer teams
Additional tasks may be assigned
What Skills You Have
Required
Bachelor’s Degree in Public Relations, Journalism, Communications, Marketing or other applicable area of study
Minimum of 1-3 years experience in social listening and social media reporting/monitoring
Experienced social monitoring tool user (e.g., Sprout Social, Sprinklr, Khoros, HootSuite, Brandwatch, Talkwalker, Meltwater, Netbase, etc.)
Understanding of the retail and/or corporate environment
Preferred
Experience working with different social media spaces (Facebook, X/Twitter, Pinterest, Instagram, Snapchat, TikTok, YouTube, Threads)
Ability to think strategically, creatively and outside of the box
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Kohl's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kohl's and has not been reviewed or approved by Kohl's.
-
Retirement Support — Feedback suggests the 401(k) plan is a standout, offering a dollar‑for‑dollar company match up to 5% with contributions available from day one. Eligibility and vesting mechanics are presented as straightforward for eligible roles.
-
Parental & Family Support — Paid parental leave includes 12–14 weeks for birthing parents and 6 weeks for other eligible parents. Feedback suggests this is a meaningful family‑support element within the package.
-
Wellbeing & Lifestyle Benefits — The package includes a 15% everyday associate discount that can rise to 35% on select days, access to an Employee Assistance Program, and low‑ or no‑cost wellness centers in eligible locations. Feedback suggests these everyday perks add tangible value alongside core benefits.
Kohl's Insights
Similar Jobs
What We Do
Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states Kohl's business is built on a solid foundation of more than 65 million customers, an unmatched brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app. Our Vision: - The retailer of choice for the active and casual lifestyle - Destination for active and casual lifestyle as well as beauty for the entire family — from the most trusted brands, always delivering quality and discovery - Leading with loyalty and value through best-in-class rewards programs - Differentiated omnichannel experience — easy and inviting, no matter how our customer wants to shop
