SOC Manager

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Sedgwick is seeking an experienced and collaborative SOC Manager to lead our Security Operations Centre team. In this role, you will oversee 24x7x365 security monitoring and incident response, strengthen operational capability, and help shape the ongoing maturity of our global security operations program. 

You will combine technical cybersecurity expertise with strong people leadership, working across security engineering, incident response, IT and business teams to protect the organisation and improve how we detect, investigate and respond to threats. 

What are my accountabilities? 

• Lead and develop a team of SOC Analysts responsible for monitoring and responding to security events across a 24x7x365 environment. 

• Oversee security investigations and incident response activities, partnering with IT and other teams as required. 

• Plan and facilitate incident response, post-incident review and tabletop exercises, using measurable benchmarks to identify progress and gaps. 

• Develop and maintain SOC playbooks, policies, procedures and operating guidelines aligned with industry best practice. 

• Drive automation and workflow improvements so analysts can focus on higher-value and more complex security work. 

• Develop meaningful metrics, KPIs, scorecards and service objectives to measure organisational risk and SOC effectiveness. 

• Partner with security engineering, threat and assessment teams to improve tool usage, monitoring coverage and response capability. 

• Lead capability building through coaching, mentoring, training and a sustainable talent pipeline for SOC Analysts. 

• Contribute to security projects and the broader IT security strategy and roadmap, delivering agreed outcomes within budget and service expectations. 

• Remain responsive to critical incidents and system stability matters, including participation in an after-hours rotation when required. 

About you 

• Seven or more years of cybersecurity experience, with a strong focus on security monitoring, detection and response or closely related work. 

• Demonstrated experience leading high-performing technical teams, ideally within global or 24x7 operations. 

• Strong knowledge of SIEM, EDR, IDS/IPS, threat intelligence, security automation and orchestration, DLP, FIM, firewalls, identity and access management and related security technologies. 

• Ability to lead through influence, collaborate across functions and communicate technical concepts clearly to both technical and non-technical audiences. 

• Strong analytical, problem-solving and decision-making capability, with the confidence to manage complex and time-sensitive incidents. 

• Excellent written and verbal communication skills, including the ability to provide clear reporting to cybersecurity leaders and stakeholders. 

• A relevant bachelor’s degree is preferred. Certifications such as GCIH, GDAT, GCED, Microsoft Certified: Security Operations Analyst Associate or CISSP will be highly regarded. 

Caring Counts 

It's at the heart of everything we do, and we show we care by living our core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth. 

Sedgwick is an equal opportunity employer and has been named an Inclusive Employer by the Diversity Council of Australia 2023-2024. 

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application. 

Why Sedgwick? 

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times. 

With a wide range of services across multiple business units, we offer opportunities to build capability, broaden your experience and grow your career. 

Some of the benefits of working with us are: 

• Hybrid working arrangement. #LI-Hybrid 

• Professional development through Sedgwick Australia University 

• 0.5% on top of the Superannuation Guarantee 

• Domestic and international career pathways 

Sedgwick is an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.