Long View Systems

SOC Analyst, Junior

Posted 3 Days Ago

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Calgary, AB, CAN

In-Office

53K-65K Annually

Junior

Cloud • Software

The Role

Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments. Perform SIEM-based threat detection, incident triage, log analysis, vulnerability scanning, access management, patching, server maintenance, and backup administration. Manage incidents, changes, and service requests using ITIL processes, escalate issues appropriately, and support security and infrastructure operations. This is an onsite Calgary role requiring rotating 10-hour day, evening, and overnight shifts, including weekends.

Summary Generated by Built In

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Do you get excited about monitoring and management tools that keep environments running securely and reliably? Do you have a passion for cybersecurity, threat detection, and operational excellence?

We are looking for a driven and self-motivated Security Operations Centre Analyst for our Calgary team to help ensure the security, availability, and operational uptime of the tools used to monitor, protect, and manage Long View’s clients’ environments! This is an onsite position based in Northeast Calgary and will require working in shifts and on weekends.

A Day in the Life:

Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments
Actively work in security monitoring, event, incident, and case management tools, including SIEM platforms (Sentinel, ArcSight, etc.), SolarWinds – Orion, and various other monitoring solutions, while managing the incident lifecycle through ServiceNow
Act as the first line of defense within the ITOC, continuously monitoring network, infrastructure, and security alerts, performing initial analysis, and escalating incidents to appropriate technical teams for resolution

Respond to tickets related to cyber security, infrastructure, network operations, access management, and application performance
Monitor security events and alerts in SIEM platforms to identify potential threats, perform initial triage, and escalate incidents based on severity and impact
Conduct real-time threat analysis and support incident response activities, including log analysis, containment actions, and coordination with cross functional teams
Respond to access requests and support privileged access management tools such as CyberArk
Complete vulnerability scans, review findings, and remediate or escalate identified risks in accordance with established procedures
Complete approved changes of IT infrastructure within change windows such as security patching and system maintenance as outlined by the change calendar
Manage server backups and maintenance plans across the client environment

What You Bring:

2+ years of experience working in a Security Operations Centre (SOC), Network Operations Centre (NOC), or similar IT operations environment supporting on-premise and cloud-connected technologies

Experience working with SIEM, security monitoring, vulnerability management, and IT service management platforms

Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

Strong understanding of cybersecurity principles, threats, vulnerabilities, and incident response processes

Experience provisioning new client services and working through customer onboarding tasks

Experience with first-level server technologies (i.e. remoting into servers, implementing patches)

Proven ability to troubleshoot and resolve technical and procedural issues across security, infrastructure, and network domains

Ability to be on-site at a NE Calgary location

Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights

What Makes You Extra Awesome:

Security+ and/or ISC2 certification
CCNA or CCNP certifications
ITILv4
Previous experience in a 24x7 operations center

Why Work at Long View:

Great people and culture
Recognition programs
Fun is one of our core values
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

Skills Required

2+ years of experience in a Security Operations Centre, Network Operations Centre, or similar IT operations environment
Experience supporting on-premise and cloud-connected technologies
Experience with SIEM, security monitoring, vulnerability management, and IT service management platforms
Experience managing incidents, problems, changes, and service requests according to ITIL standards
Strong understanding of cybersecurity principles, threats, vulnerabilities, and incident response processes
Experience provisioning client services and completing customer onboarding tasks
Experience with first-level server technologies, including remote access and patch implementation
Ability to troubleshoot and resolve issues across security, infrastructure, and network domains
Ability to work onsite at the Northeast Calgary location
Availability for rotating 10-hour shifts covering days, evenings, overnights, weekends, and a 4-days-on, 3-days-off schedule
Security+ and/or ISC2 certification
CCNA or CCNP certification
ITILv4 certification
Previous experience in a 24x7 operations center

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The Company

HQ: Calgary

1,060 Employees

Year Founded: 1999

What We Do

Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.