Job Description: Snr Associate
Location: Sandton, South Africa
Job Type: Full-Time
About Quantanite
Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over 2800 + professionals worldwide, we’re at the forefront of redefining how businesses operate in the digital age. Our approach emphasizes orchestrating people, processes, and AI-driven solutions to ensure efficiency and innovation at every level. As we continue to grow and expand our AI and digital transformation initiatives, we’re looking for a IT Team Leader to help lead and scale our operations from Johannesburg.
Job Description:
What you’ll do:
Work on escalated cases such as emergency, complaint and overbooking.
Actively search for solutions to problems.
Identify root causes and create best practices to share with the department.
Support Stay 1 agents and provide coaching and feedback sessions.
Interacting with a globally diverse group of customers and colleagues.
What you will bring:
Minimum one year experience in the campaign
Proficiency in English.
Strong communications skills.
Adaptability.
Desire to solve others' problems.
Team player.
Time management skills.
Able to provide and receive feedback.
Great oral and written skills.
Self-motivated individual with the ability to multitask.
Result oriented and driven.
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What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter.
Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them.
Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges.
To learn more visit us at www.quantanite.com.
