The Role
Provides front-office support for an animal clinic, including answering calls, greeting clients, scheduling surgeries, checking animals in and out, entering clinic data, supervising volunteers, handling mail, and maintaining clean public areas. Requires compassionate client service, accurate paperwork, multitasking, basic computer skills, and the ability to work around animals, emotional circumstances, allergens, chemicals, noise, and zoonotic disease risks.
Summary Generated by Built In
Summary of Purpose:
Perform basic office duties while providing the highest level of client services.
Duties (Essential Functions):
Provide professional, compassionate, stellar customer services to all who visit, call, volunteer, donate or work for KHS.
- Promptly and courteously answer calls.
- Greet clients at the front desk.
- Respond to inquiries and schedule surgery appointments; ensure appropriate number of surgeries are scheduled per day.
- Perform animal check-in/check-out procedures including input of data into clinic software.
- Assist in supervision of clinic volunteers in front office.
Clean and organize clinic office and public areas.
- Maintain organization and cleanliness of office and public areas.
- Sort and deliver mail.
Other duties as assigned.
QualificationsQualifications/Requirements:- Great interpersonal skills both in person and by phone with clients, staff and volunteers.
- Ability to work independently with little direct supervision.
- Demonstrated attention to detail, and ability to process paperwork accurately and efficiently.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Humane attitude towards animals.
- Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances.
- Accept, support, and represent KHS core values, programs, policies, and procedures.
- Basic computer knowledge.
- Support the usage of approved AI tools when they can improve efficiency and reduce time spent on routine or administrative tasks while meeting quality, accuracy, confidentiality and professional standards.
- Background Check required.
Physical, Psychosocial, and Cognitive Demands/ Working Environment
- Frequent bending, reaching, kneeling, walking, and standing regularly while performing job functions.
- Occasionally lifts, carries, or otherwise moves and positions objects weighing up to and exceeding 35 lbs.
- Includes extended periods of sitting, talking and listening.
- Includes working in an indoor desk environment as well as working with animals in a kennel/shelter setting with potential for exposure to allergens (including but not limited to pet dander, dust, peanut butter), and zoonotic diseases (diseases transferred from animals to humans).
- Exposure to chemicals.
- Exposure to loud noise.
- Exposure to emotional circumstances.
- Fast-paced environment.
Skills Required
- Strong interpersonal and customer service skills in person and by phone
- Ability to work independently with little direct supervision
- Attention to detail and ability to process paperwork accurately and efficiently
- Ability to manage multiple tasks in a fast-paced environment
- Humane attitude toward animals
- Ability to handle emotional circumstances involving end-of-life services and humane euthanasia
- Ability to support and represent organizational values, programs, policies, and procedures
- Basic computer knowledge
- Ability to use approved AI tools while maintaining quality, accuracy, confidentiality, and professionalism
- Successful background check
- Ability to bend, reach, kneel, walk, stand, and occasionally lift or move objects weighing 35 pounds or more
- Ability to work around animals, allergens, chemicals, loud noise, and potential zoonotic diseases
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The Company
What We Do
The Kentucky Humane Society (KHS) is a private, nonprofit organization and Kentucky's largest pet adoption agency. Founded in 1884, it is the state's oldest animal welfare organization. KHS is a champion for companion animals, dedicated to creating more compassionate communities through leadership, education, and proactive solutions, including pet adoption, spay/neuter services, and veterinary care for animals in need.
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