The Role
Provide 24/7 NOC support for VAS issues, manage SMS NOC operations, monitor system health, handle client configurations, and troubleshoot effectively.
Summary Generated by Built In
- Provide 24X7X365 NOC Support for VAS related issues
- Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management,Trace Capturing & Troubleshooting
- New clients interconnect and interconnection testing
- Monitoring of all alarms/alerts from system and System health checklist for various nodes
- Monitoring Disk Space, log files, Dumps/logs purging, application up-time
- Capacity management and reporting in case of possible breach of capacity
- Answer customer emails/calls and provide timely & high level of service
- Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
- Head to Head testing/configuration with clients
- Management reporting as per requirement
- Maintain a good understanding of all NOC processes and implement them appropriately
Skills Required
- 24/7 NOC Support experience
- Experience with VAS related issues
- Familiarity with monitoring tools like Wireshark
- Client interaction and support experience
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The Company
What We Do
Panamax Inc. is a global technology products and services company helping telecom operators, financial institutions, enterprises, and public sector bodies build, modernize, integrate, and run critical technology systems.
