SMO Credit Risk Support Manager

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Be unstoppable with us! 
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! 
 
Reporting to the Manager, Service Management Office (SMO) – Credit Risk Support, the SMO Credit Risk Support Manager is responsible for assisting to generate Credit Risk insights and analytics for leadership. 

This position is responsible for: 

• Creating dealer insights reports, analyzing data, and providing analysis on Channel, Retailer, and Sales

• Developing and communicating reporting insights to support strategic guidance and steering to Executive, Channel, Retailer, and Sales leadership 

In this capacity they will identify process gaps, control gaps, and document gaps and from there work in concert with all teams involved/necessary to craft new policy and practices that will both support the business and mitigate risk. In order to do this, this position will both leverage existing relationships as well as build out additional scope of relationship/influence that will enable ease of acceptance and adoption. 

This position will be called upon to lead, organize, contribute, and deliver in a project environment. Communication and relationship building are critical to this role, so they must be adept in both areas. To be successful in this position the Manager must be familiar with working in an environment in which key controls (potential SOX implications), precedent setting, and situations in which there is potential for anti-trust are identified and avoided. This position will provide key insight into, organization of, as well as both strategic and tactical influence on a portfolio of large, critical dealers/distribution. This position will also leverage critical skills in financial, operational, and credit analysis to make recommendations and drive business decisions with our third party distribution.

• Build and maintain internal and external partnerships to drive operational excellence across the team and TMUS. Assists in business evaluations to identify future opportunities for improvement and barriers to achieving strategic and financial objectives such as generating reporting insights for retailer leadership including financial payments, sales, inventory, performance benchmarking, and operational feedback.

• Perform regular and ad hoc analytics reporting, credit and financial analysis, and recommended strategy pertaining to sales support and loss mitigation  

• Support or lead efforts to operationalize new segments of business; act as project resource (SME) for new initiatives.

• Generate reporting insights for Sales leadership including: Retailer performance benchmarking, operational feedback, steering, and cross functional analysis.

• Perform quarterly financial statement collection and validation processes; and provide both tactical and strategic advice to a team of analysts, coach/mentor and escalation point.

• Participate in routine meetings including bi-weekly cross functional team sync calls and semi-annual VP/SVP sync calls, and act as a point of contact for issues with, and problem resolution and implications on a portfolio of accounts.

• Also responsible for other Duties/Projects as assigned by business management as needed .

Education:

Bachelor's Degree - Finance, Economics, Mathematics, Industrial Engineering, Statistics, or related degree (Required)

Experience, Knowledge, Skills, and Abilities:

• 4-7 years - Industry experience in quantitative areas such as Statistics, Mathematics, Economics, Operation Research, or Computer Engineering with course work in Statistics. (Required)

• Analysis (Required)

• SAS (Required)

• SQL (Required)

• Project Management (Required)

• Problem Solving (Required)

• Financial Analyst/ Budget Management (Required)

Other Requirements:

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

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T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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