SMB Account Manager

Hello, We’re Built InWhat We’re Up To 

We’re building the largest platform for tech professionals globally. Monthly, millions of professionals visit Built In sites from across the world. We’re the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. 

Our 1,800 customers include innovative companies of all sizes, from exciting startups to companies in the Fortune 500. To attract our audience of skilled professionals, they trust us to tell the stories of their cultures and share their job opportunities. This helps them hire the industry’s most sought-after professionals locally, globally and remotely – ultimately contributing to the industry’s ability to innovate a better future.

What You’ll Be a Part Of 

Working at Built In is the chance to help shape a fast-growing company. Global plans are in flight. With venture funding of $36 million to date, we’re expanding not just our geographic footprint but our products and technology. 

As we grow into the leading SaaS product for tech recruitment, we're using the latest technologies to serve customers in new, exciting ways — and you’ll contribute to that.  

You’ll also be a part of changing the lives of professionals like you, ambitious people with a passion for tech and love of learning. As a result, you’ll understand the impact of your work in a deeply personal, especially meaningful way. 

We’re looking for an SMB Account Manager

As an SMB Account Manager, you will be responsible for driving relationships and value to your book of business. This entails owning your book of business fully, conducting productive meetings to drive your customers' value, identifying further contacts within the organization that would benefit from using the platform or understanding its impact on the broader business. Additionally, with your focus on driving value and expanding the amount of relationships you have within your customer base, you are responsible for finding ways to grow revenue within your accounts to continue to drive products and value aligned to their goals.

How you’ll contribute

• You will operate as the main customer point of contact for employers with 1-100 employees. You will manage a book of 125-150 customers.
• Gain a deep understanding of Built In’s platform, its products, and supporting internal tools 
• Conduct discovery calls and secure meetings with key decision-makers, focusing on driving revenue generation.
• Articulate the value of Built In’s talent solutions clearly to motivate clients to adopt innovative ways of connecting value with their customers.
• As your customer’s main point of contact, you’re responsible for escalating or looping in relevant counterparts internally when needed in order to help the customer drive the outcomes they’re intending.
• Build and maintain a pipeline of potential opportunities, ensuring forecasts are accurate and transparent.
• Create and implement strategic plans for your book of business, aimed at continuously refining and enhancing our sales process. This also assumes you are consistently ahead of your book of business and accountable to early and on time renewals.
• Stay attuned to market needs, providing feedback to the product and marketing teams to shape improvements.
• Consistently meet, and aim to exceed, both quarterly and annual sales targets.
• Be a strong collaborator with cross-functional teammates to better the business and the customer’s experience.

What you need

• 2 years of relevant sales experience, SaaS sales, consultative sales or transferrable HR industry skills.
• 1 year of experience with SaaS account management.
• Experience managing customer relationships.
• Experience owning renewals and product expansion.
• Proven history of overachieving quota and driving results in an environment that is accustomed to change and adaptation.
• Experience successfully speaking to C-Level Executives.
• Ability to lead with solutions when the answer is not clearly laid out or an unidentified issue arises.

Our base salary range for this role is targeted at $65,000 to $70,000 per year. In addition to base salary, this role is eligible for variable compensation in the range of $50,000 to $55,000, based upon meeting and exceeding various goals. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, qualifications, experience and work location. The base pay range provided is subject to change and may be modified in the future.

All regular, full-time employees are eligible to enroll in Built In's benefit plans, beginning the first of the month after the first day of employment. Benefits information can be located at https://builtin.com/company/built-in/benefits.

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Be Inclusive, Always

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Women United in Tech and Built In Tribe.
• We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women