SMB Account Manager - Israel Market

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

Consulting

Joining our team means you’re architecting how organizations run in the AI era. Your role helps turn AI into high-value, specific solutions for our 250,000+ customers including 60% of the Fortune 500. You’ll act as a trusted advisor and strategic consultant, supported by a strong GTM engine with over $1B in ARR and using our foundational platform and advanced agents to solve complex business problems at scale. You’ll empower the world’s largest brands to automate and scale their impact end-to-end.

We are looking for an Account Manager for the SMB (small-medium business) segment to create long-term, trusting relationships with our customers. The SMB Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

• Proactively develop new opportunities in the assigned portfolio and find new ways to upsell and cross-sell
• Build and maintain strong, long-lasting client relationships
• Measured on added ARR on a quarterly basis
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collaborate with other supporting functions in the organization (CSM, Renewal Managers, etc., ) to identify and create opportunities, maintain and improve the adoption of the account and ensure client renewal and retention
• Serve as the lead point of contact for all commercial matters related to their assigned accounts
• Assist with challenging client requests or issue escalations as needed

• At least 2+ years of experience in account management within a SaaS company - MUST
• At least 1 year working within the Israeli market - MUST
• Proven track record of meeting and/or exceeding sales targets and quotas - MUST
• Native Hebrew speaker – MUST
• Proficient in English - MUST
• Experience selling multi-product solution - advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt to changes within a fast paced environment
• Customer- centric & goal oriented
• Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment

What monday.com can offer you:

• Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
• A team that values transparency and collaboration while having fun while we work
• Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
• Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
• We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

Account Executive

Join our growing Sales team and get a chance to play a critical role 

The consulting team is goal-oriented, customer-centric and comfortable dealing with big numbers. With our end-to-end consultative approach, we gain a deep understanding of our customers' pains and processes to create a tailored solution to derive maximum value from monday.com. We are quick thinkers, initiative-takers, not afraid to go the extra mile.