This is a remote position.
Job Title: Senior SmartCOMM Developer / CCM Specialist
Experience Level: 7 – 9 Years
Location: Hybrid/Remote
Employment Type: Full-time
Department: Customer Communications Management (CCM) / Digital Experience
We are seeking an experienced and proactive Senior SmartCOMM Developer with 7 to 9 years of hands-on experience in Customer Communications Management (CCM) design, development, and enterprise integration. In this role, you will be responsible for architecting, designing, and delivering high-volume batch and interactive communication templates using SmartCOMM. You will collaborate closely with business analysts, solution architects, and downstream delivery teams to drive seamless, omnichannel digital communication strategies.
Architecture & Template Design: Design, build, and maintain complex multi-channel (Print, Email, SMS, Web/Portal) document templates using SmartCOMM Template Designer, Data Modeler, and Style Editor.
Data Modeling & Mapping: Configure schemas, data models, and business logic using XML, XSD, JSON, and XPath to handle dynamic, rule-driven enterprise communication layouts.
Enterprise Integration: Integrate SmartCOMM solutions with upstream enterprise core platforms (e.g., Salesforce, Guidewire, SAP, Duck Creek, or internal legacy core engines) via REST/SOAP APIs and message queues (Kafka, MQ).
Workflow & Orchestration: Configure and optimize batch generation, on-demand document generation, and interactive drafting workflows.
Code Reviews & Best Practices: Establish and enforce design standards, template modularity, reusability, and version control best practices within the CCM development lifecycle.
Performance Tuning: Troubleshoot and resolve performance bottlenecks in high-volume batch runs and API-triggered real-time communications.
Migration & Modernization: Assist in migrating legacy communication templates (e.g., Thunderhead NOW, OpenText Exstream, Quadient Inspire, DocuMaker) to modern SmartCOMM architectures.
Mentorship: Provide technical guidance, perform peer code reviews, and mentor junior and mid-level CCM developers.
RequirementsRequired Skills & Qualifications
Core Experience: 7 to 9 years in Customer Communications Management (CCM) with at least 4+ years of dedicated, hands-on experience in SmartCOMM (Smart Communications).
SmartCOMM Tools: Deep expertise in:
SmartCOMM Template Designer
Data Modeler & Schema Definitions
Document Orchestration & Output Channels (PDF, HTML5, Email, Print streams)
SmartCOMM Appliance / Cloud platform configurations
Data Formats & Querying: Strong proficiency in XML, XSLT, XPath, XSD, and JSON.
Integration & Web Services: Solid background in consuming and exposing RESTful and SOAP web services.
Scripting / Programming: Working knowledge of JavaScript, Groovy, or Java for custom business rules and transformations.
Lifecycle Management: Experience using Git, SVN, CI/CD pipelines, and JIRA in an Agile/Scrum delivery model.
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Experience integrating SmartCOMM with CRM/ERP platforms like Salesforce (SmartCOMM for Salesforce) or Guidewire (PolicyCenter, ClaimCenter).
Hands-on knowledge of legacy Thunderhead NOW migration to SmartCOMM.
Experience with cloud platforms (AWS, Azure) and containerized deployments.
Official Smart Communications Developer certification.
BenefitsDiversity Inclusion:
At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
Exavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also have a welcome back program to help people get back to the mainstream after a long break due to health or family reasons.
Skills Required
- 7 to 9 years of Customer Communications Management experience
- At least 4 years of hands-on SmartCOMM experience
- Expertise with SmartCOMM Template Designer, Data Modeler, Schema Definitions, document orchestration, output channels, and SmartCOMM Appliance or Cloud configurations
- Proficiency in XML, XSLT, XPath, XSD, and JSON
- Experience consuming and exposing RESTful and SOAP web services
- Working knowledge of JavaScript, Groovy, or Java
- Experience with Git, SVN, CI/CD pipelines, JIRA, and Agile/Scrum delivery
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Experience integrating SmartCOMM with Salesforce or Guidewire
- Experience migrating Thunderhead NOW templates to SmartCOMM
- Experience with AWS, Azure, and containerized deployments
- Official Smart Communications Developer certification
What We Do
Exavalu leads the way in business and technology consulting and solution delivery, focusing on specialized digital transformation across the Insurance, Healthcare & Life Sciences, and Nonprofit industries. As an award-winning digital transformation advisor, we take pride in delivering leading-edge solutions to clients worldwide. Led by industry veterans and technology experts, we bring our deep understanding in customer experience, process automation, digital engineering, cloud, data and AI with a very strong industry core foundation. Drawing on our industry insights and technological acumen, we enable clients to drives growth, profitability, and cost optimization. We mitigate risks and elevate customer experience through our comprehensive suite of services, including strategic advisory, expert-led technology [build and maintenance], and best-in-class products and solutions. Our unwavering focus on understanding the industry's hard problems and finding the right solution has garnered recognition as the preferred ally for organizations seeking transformative growth.
.png){kind=logo}
