Smart App Architect - Insurance

Job Description:

We are seeking a Smart App Architect to define, own, and evolve the end-to-end architecture for all Assure™ Smart Apps running on ServiceNow and the Assure Platform.

This senior architecture role is responsible for establishing consistent, scalable, and secure architecture patterns across the full Assure layered ecosystem, including:

• Smart App experience layer
• ServiceNow configuration and workflow capabilities
• Assure Orchestration and integration layers
• Insurance Services and data platforms
• Heritage and modernized insurance administration systems (including DXC Technology solutions)

You will balance hands-on solution architecture with enterprise architecture governance, ensuring Smart Apps are modern, reusable, and aligned with platform strategy.

The ideal candidate is a visionary yet pragmatic architect with deep experience in SaaS platforms, ServiceNow architecture, API-driven ecosystems, and modern cloud-native, AI-enabled applications.

• Own the architecture strategy for all Smart Apps across ServiceNow and the Assure Platform
• Define target-state architecture across experience, workflow, orchestration, integration, and core insurance systems
• Ensure solutions are scalable, secure, resilient, observable, and maintainable
• Drive modernization while preserving platform stability and upgradeability

• Define and evolve reusable architecture patterns, reference architectures, and integration blueprints
• Promote API-first, event-driven, and configuration-over-customization approaches
• Standardize DevSecOps practices and reusable ServiceNow components
• Establish guardrails for consistent Smart App delivery across teams

• Define clear separation of responsibilities across ServiceNow, Assure Orchestration, Assure Platform, and core systems
• Prevent duplication of business logic across layers
• Ensure modular, upgrade-safe, and loosely coupled architectures
• Govern integration patterns between legacy and modernized insurance systems

• Translate product and business requirements into scalable solution architectures
• Guide design decisions across workflows, APIs, data models, UI, security, and integrations
• Support engineering teams through design reviews, trade-off analysis, and technical problem solving
• Define standards for observability, performance, error handling, and resilience

• Represent Smart App architecture in Architecture Review Boards (ARB)
• Review and approve solution designs and architecture decisions
• Ensure adherence to enterprise and platform standards
• Identify and remediate architecture debt proactively

• Provide actionable architecture artifacts, reference implementations, and design templates
• Support delivery teams in sequencing architecture work across releases
• Reduce delivery risk through early architectural guidance and dependency management

• Define secure integration patterns across policy, billing, claims, customer, and document systems
• Ensure compliance with security, privacy, auditability, and regulatory requirements
• Design for latency, resilience, observability, and fault tolerance
• Collaborate with security and infrastructure teams on controls and governance

• Partner with product, engineering, operations, security, hosting, and customer teams
• Translate architecture decisions into business impact and delivery outcomes
• Resolve competing priorities across stakeholders
• Act as a trusted advisor to technical and executive leadership

• Evaluate and incorporate AI, automation, analytics, and agentic workflows where valuable
• Assess emerging technologies and platform capabilities for fit and scalability
• Ensure innovation is implemented through governed, reusable architecture patterns

• Lead architecture decision-making across complex, multi-stakeholder environments
• Facilitate structured technical discussions and document decisions
• Drive alignment and accountability across teams
• Escalate issues only when necessary, ensuring progress and clarity

• Mentor engineers, architects, and technical leads
• Promote architecture best practices, reuse, and platform thinking
• Foster a culture of collaboration, transparency, and continuous improvement
• Lead design workshops and knowledge-sharing sessions

• Strong experience designing enterprise-scale SaaS applications and platforms
• Proven ability to define reusable architecture patterns and reference models
• Deep understanding of modular, layered architecture design

• Strong hands-on experience with ServiceNow architecture, including:
  • Scoped applications
  • Flow Designer
  • IntegrationHub
  • UI Builder
  • CMDB and Service Catalog
  • Automated Test Framework (ATF)
• Understanding of ServiceNow upgrade, release, and multi-instance considerations
• Experience with source control and enterprise-scale governance models

• Multi-tenant SaaS architecture design
• Microservices and API-first architecture
• Event-driven systems and distributed workflows
• CI/CD and DevOps automation practices
• Cloud scalability, resilience, and security principles

• API design (REST/GraphQL) and integration patterns
• Event streaming and orchestration models
• Data governance, transformation, and synchronization strategies
• Error handling, observability, and performance optimization

• Familiarity with insurance systems (policy, billing, claims, customer, documents)
• Understanding of insurance workflow and administration platforms

• Understanding of AI-enabled workflows, automation, and agentic systems
• Ability to assess and integrate AI capabilities into enterprise platforms

• Proven ability to lead through influence across cross-functional teams
• Strong stakeholder management and executive communication skills
• Ability to resolve conflicts and drive architectural alignment
• Experience in architecture governance forums (e.g., ARB)

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 10+ years in software engineering, solution architecture, or enterprise architecture roles
• Proven experience designing SaaS and platform-based architectures at scale
• Strong hands-on experience in workflow-based or platform engineering environments

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) strongly preferred
• Additional CIS certifications (ITSM, ITOM, App Engine, etc.) are a plus

• Strategic thinker with strong hands-on technical depth
• Highly collaborative and influence-driven leadership style
• Strong communicator across technical and non-technical audiences
• Passion for modern architecture, platform engineering, and AI-driven transformation
• Comfortable balancing long-term architecture vision with near-term delivery needs

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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