Job Description:
Position Summary:
The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs.
Responsibilities and Accountabilities:
Meet or exceed established sales goals
Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program
Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
Maximize conversions by following up on Option bookings in established time frame
Demonstrate competency of product knowledge
Meet or exceed established A&K Sales & Service standards
Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation
Collaborate with all other internal departments to facilitate booking process and sales
Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
Make recommendations for process, procedure and technology improvements
Sales projects as determined by management
Skills and Abilities
Excellent verbal and written communication skills with an emphasis on telephone sales
Detail oriented with excellent organizational skills and ability to multitask
Strong geographic, destination, cultural and world affairs knowledge
Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Must be able to read/write/speak in English
Foreign language skills preferred
Education and Additional Experience
Associate or bachelor’s degree preferred or equivalent job experience
High School diploma required
Two years travel industry experience preferred
Sales experience preferred
Knowledge of world geography preferred
Special Requirements
Evening, weekend and approved overtime may be required
International travel may be required (and maintain a current passport)
Salary Range
Hourly position with annual earnings of $43,000 - $46,000; with additional earning potential through sales incentives.
Benefits
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.
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EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- High School diploma
- Ability to read, write, and speak English
- Intermediate computer skills (Microsoft Office) and ability to quickly master new technologies
- Excellent verbal and written communication skills with emphasis on telephone sales
- Detail oriented with excellent organizational skills and ability to multitask
- Ability to work in a team environment
- Good judgment and problem-solving skills
- Maintain a current passport (international travel may be required)
- Strong geographic, destination, cultural and world affairs knowledge
- Associate or Bachelor's degree or equivalent experience
- Two years travel industry experience
- Sales experience
- Foreign language skills
What We Do
Abercrombie & Kent is a luxury adventure travel company providing life-changing experiences around the globe.
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