The General Claims department is searching for a Small Claims Glass Unit Representative (I/II). The Small Claims Glass Unit Rep will appropriately handle, settle, and close glass claims by resolving promptly. This includes verifying coverage, opening claims, and contacting policyholders and the vendor.
Hours:
Monday-Friday, specific hours are subject to selected start time between 8am-9am pending supervisory approval
This opportunity is based out of the NJM- West Trenton office only.
Salary: The level and salary is commensurate with direct experience and credentials.
Level I - $49,871.25 - $65,890.50 annually based on experience
Level II - $57,286.45 - $87,128.60 annually based on experience
Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.
Investigate, review, analyze and evaluate assigned claims expeditiously in preparation for prompt resolution.
Review new glass claims that are processed through a vendor, initiated online, or transferred.
Audit dealer invoices and respond to telephone requests for glass pricing.
Conduct ongoing reviews on all assigned files, focusing on required documents for resolution.
Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
High school diploma or GED
Level II Rep requires you to obtain a CT license
Excellent verbal and written communication skills
Superior listening skills
Strong multi-tasking, problem solving and organizational skills
Technical aptitude, including working knowledge with Microsoft Office.
Ability to work independently or in a team environment
Reliable, with high integrity and strong work ethic.
Ability to work in a fast-paced environment.
Ability to balance multiple priorities and manage time effectively.
Preferred Qualifications:
Bilingual skills are a plus
Prior Customer Service experience preferred.
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $49,871-$57,881Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Similar Jobs
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
