The role / impact
You will be the primary guide for subscribers during their crucial first 90 days, ensuring they experience a smooth onboarding journey and achieve maximum satisfaction with our product. By conducting live product demonstrations and actively listening to customer pain points, you will provide tailored solutions and recommendations that help small businesses become more efficient.
Your influence extends beyond initial setup; you will act as a consultant to identify opportunities for upselling or cross-selling relevant apps that align with specific business goals. Through documenting interactions and collaborating with internal teams, you will play a vital role in refining our product and positioning our software as the premier choice for customers.
The team & how they connect:
This team is part of the global Customer Success Management organisation, represented in North America by a close-knit group of fourteen individuals. Although we operate within a global framework, our local team in Denver connects frequently through monthly social gatherings and regular engagement to celebrate performance and share best practices.
The team is currently working on
Onboarding five to eight small business owners on a daily basis to maximise retention and ensure the product becomes an integral part of their workflow.
Utilising Salesforce and Google Meet to manage interactions, track opportunities, and deliver engaging live demonstrations.
Operating in a high-test environment over the next six months to help re-imagine the onboarding experience and determine how we best engage with our customers.
Collaborating with product, customer experience, and marketing teams to provide feedback that enhances our understanding of customer pros and cons.
Where and how you can work:
This role is based in Denver, Colorado. As a team that values connection and collaboration, we are all local to the area and enjoy the benefits of working together to support our customers and one another.
Here are some of the things we are looking for
You bring a background in sales or customer onboarding, ideally with experience working in a targeted or quota-driven environment.
Confidence in running live product demonstrations via video conferencing tools is essential to your success in this position.
You possess a consultative mindset, balancing the ability to identify upsell opportunities with a genuinely helpful and advisory approach.
Working proficiency with CRM systems, such as Salesforce or HubSpot, allows you to effectively log interactions and manage your workload.
You have exceptional communication skills, capable of explaining complex concepts simply to users with varying levels of technical expertise.
A passion for active listening and customer empathy helps you uncover true needs and make our customers feel heard and supported.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Xero Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave is outlined as up to 26 weeks for primary caregivers with six weeks for partners, supported by family-forming benefits through Carrot. Flexible return-to-work support is also highlighted.
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Leave & Time Off Breadth — Time off provisions include 21 days of annual leave, 10 wellbeing days, five Xtra days, three year-end company holidays, a paid volunteer day, and flexible working options. Global materials also emphasize additional wellbeing leave and local flexibility.
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Healthcare Strength — U.S. coverage includes medical via Cigna or Kaiser with dental and vision, complemented by global mental-health support through Modern Health for employees and immediate family. Life, AD&D, and short- and long-term disability are also included in the package.
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What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
