CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking a Small Business Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed.
Key Accountabilities:
- Collaborate with Sales and Customer Success to communicate CentralReach's value, vision, and strategy, driving business growth.
- Lead regular business reviews to stay aligned with customers as they scale.
- Build and execute strategic account plans across your book of business, prioritizing efforts to hit growth and retention goals.
- Partner strategically with clients to understand their goals and align them with our products and services.
- Deliver product demonstrations and presentations tailored to client needs.
- Support account renewals, emphasizing growth, and multi-year commitments when necessary.
- Maintain accurate CRM records of customer interactions, successes, and challenges.
- Provide proactive communication and feedback to customers and internal teams on product insights and market trends.
- Engage with the CentralReach Product Council, sharing customer-driven feedback to shape the product roadmap.
- Travel up to 30% to meet with clients on-site and strengthen key relationships.
Desired Skills and Experience:
- 2+ years in a SaaS Sales environment as an account manager.
- Health-tech account management experience is a bonus.
- Experience with the CentralReach platform is a plus.
- Ability to understand a client's business and educate them on CentralReach's value.
- Extreme hunger to succeed and help CentralReach and its customers win.
- Thrives in a fast-changing environment and embraces aggressive goals.
- Naturally curious, always learning about the sales process, prospects, and solutions.
- Skilled with Sales CRM tools such as Salesforce.
- Excellent written and verbal communication, strong attention to detail, and follow-through.
- Hustles without sacrificing preparedness.
- Proactive approach to account management.
- Comfortable leading with discovery questions to uncover account needs.
Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.
Skills Required
- 2+ years in a SaaS sales environment as an account manager
- Skilled with Sales CRM tools such as Salesforce
- Ability to understand client business and articulate CentralReach value
- Excellent written and verbal communication, strong attention to detail, and follow-through
- Proactive approach to account management and ability to lead discovery conversations
- Willingness to travel up to 30% to meet clients on-site
- Health-tech account management experience
- Experience with the CentralReach platform
- Comfortable delivering product demonstrations and tailored presentations
What We Do
CentralReach’s story started in 2012 at an ABA clinic in Pompano Beach, Florida. The company's founder, a practicing Board Certified Behavior Analyst, was drowning in manual work – from paper billing and clinical data collection to clinical reporting.. With client outcomes in mind, she created a technology-based solution that reduced time-consuming administrative work and freed her to spend time where it matters most – serving clients. Today, under the leadership of Chris Sullens, award-winning CEO in the technology space, CentralReach remains committed to its founding mission: leveraging technology to support individuals with autism and intellectual and developmental disabilities and addressing the growing Autism and IDD care gap. Now the leader in its field, CentralReach continually strives to propel the industry forward through cutting-edge technology, an unrelenting commitment to excellence, and a culture devoted to serving the growing neurodiverse population. Trusted by more than 115,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis therapy with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
Why Work With Us
We are a mission-driven team who are lucky to get to impact and advance the future of autism and IDD care software. CentralReach is growing quickly, which provides the opportunity to learn and grow from within. We strive to provide career pathing opportunities, as well as leadership and management development training opportunities.
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