The Role
Facilitates learner onboarding, orientation, accredited training, assessments, coaching, mentoring, and progress monitoring across multiple training sites. Maintains attendance, learner records, assessment readiness, and regulatory compliance under QCTO standards. Supports learner retention and completion, addresses barriers to learning, provides feedback, submits reports, and participates in curriculum improvement and facilitator development initiatives.
Summary Generated by Built In
Learner Enrolment and Onboarding
1. Collect and verify compliance documents.
2. Facilitate Learner Agreements
3. Confirm registration capturing.
4. Conduct entry level diagnostic assessments.
5. Deliver institution orientation programme.
6. Communicate the code of conduct.
7. Explain the curriculum journey.
8. Conduct Portfolio of Evidence (PoE) workshops.
Facilitation and Learning Delivery
1. Deliver interactive, standards aligned training across designated sites of curriculum delivery.
2. Present curriculum content accurately, and in line with QCTO competency based requirements.
3. Monitor learner participation, progress, and assessment readiness.
4. Foster an inclusive learning environment that encourages active learner engagement.
Learner Support
1. Facilitation of recruitment and onboarding of new students.
2. Provide continuous coaching, mentoring, and guidance to learners.
3. Address learner queries promptly and assist with barriers to learning.
4. Track learner performance and give structured feedback to improve learner performance outcomes.
Assessment Quality Assurance
1. Ensure delivery consistency and adherence to programme and QCTO standards.
2. Apply best practices for assessment preparation.
3. Maintain accurate records of attendance, progress, and assessment readiness.
4. Adhere to assessment moderation and verification processes as set out by the Provincial Office.
Reporting and Administration
1. Submit learner progress reports and programme documentation on time.
2. Ensure compliance with regulatory and organisational record keeping requirements.
Continuous Improvement
1. Identify performance gaps and propose relevant learning interventions.
2. Participate in facilitator development initiatives and curriculum reviews.
Learner Retention and Completion
1. Support learners to remain engaged and complete programmes successfully.
2. Contribute to maintaining high retention, completion, and learner engagement rates.
3. Flag students in crisis to the Regional Curriculum Monitoring and Oversight team
Requirements
Qualifications
• Degree in Education, Humanities, PGCE, or a related qualification.
Experience
• 1 to 2 years’ experience in foundational training, facilitation or relevant industry experience
• Experience in Education, Training and Development Practices (ETDP) within a skills development, TVET, higher education, or training environment.
• Experience facilitating accredited learning programmes, learnerships, skills programmes, or occupational qualifications.
• Experience working within QCTO, SETA, SAQA, or other quality assurance frameworks.
• Ability to engage diverse learner groups and deliver content using adult education principles
• Understanding of QCTO frameworks, competency based learning, and programme outcomes
• Knowledge of formative and summative assessment processes, evidence standards, and readiness indicators
• Ability to motivate, mentor, and guide learners through academic and personal challenges
• Skilled at maintaining discipline, promoting participation, and managing group dynamics
• High attention to detail in managing attendance, progress tracking, and documentation compliance.
• Experience in liaising with various stakeholders
• Working knowledge of E-Learning Programmes and a Learning Management System
• Experience in private or public institutions or TVET Colleges
• Demonstrated proficiency in Microsoft Package (Ms Word, PowerPoint and Excel) and digital communication tools
• Valid Driver’s Licence (required for travel to multiple training sites)
Closing date: 28 August 2026
Should you not receive a response within 6 weeks of the closing date, please consider your application to be unsuccessful.
Employment Equity
Higher Health is committed to the principles of Employment Equity. In line with our Employment Equity Plan, preference may be given to candidates from designated groups. All appointments will be made in accordance with the organisation’s Employment Equity objectives.
Persons with disabilities are strongly encouraged to apply.
Benefits
5% of CTC - Medical Aid
5% of CTC - Retirement Annuity
1,77% of CTC - Group Life
Skills Required
- Degree in Education, Humanities, PGCE, or a related qualification
- 1 to 2 years of experience in foundational training, facilitation, or relevant industry experience
- Experience in Education, Training and Development Practices within a skills development, TVET, higher education, or training environment
- Experience facilitating accredited learning programmes, learnerships, skills programmes, or occupational qualifications
- Experience working within QCTO, SETA, SAQA, or other quality assurance frameworks
- Ability to engage diverse learner groups and deliver content using adult education principles
- Understanding of QCTO frameworks, competency-based learning, and programme outcomes
- Knowledge of formative and summative assessment processes, evidence standards, and readiness indicators
- Ability to motivate, mentor, and guide learners through academic and personal challenges
- Skill in maintaining discipline, promoting participation, and managing group dynamics
- High attention to detail in attendance, progress tracking, and documentation compliance
- Experience liaising with various stakeholders
- Working knowledge of e-learning programmes and a Learning Management System
- Experience in private or public institutions or TVET Colleges
- Proficiency in Microsoft Word, PowerPoint, Excel, and digital communication tools
- Valid driver's licence and ability to travel to multiple training sites
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The Company
What We Do
Higher Health is a South African nonprofit organization that develops and delivers health, wellness, psychosocial, primary-care, and clinical-support services across higher-education campuses and communities. Working on behalf of the Department of Higher Education and Training, it supports universities and TVET colleges through campus clinics, prevention and care programs, and interventions addressing mental health, disability, sexual and gender-based violence, and unplanned pregnancies.
