The Role
Lead Lean Six Sigma process-improvement and digital-transformation initiatives across business and technology teams. Design target operating models, identify automation and AI/ML/NLP opportunities, partner with product owners to deliver MVPs, and drive change management and stakeholder engagement to improve client experience and operational efficiency.
Summary Generated by Built In
Requisition Number: 2369089
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Use systems thinking skills, overlay these opportunities on our current operating model and use LEAN and hypothesis based Six Sigma problem-solving techniques to uncover the root cause of inefficiencies and issues
- Assist in developing a digital transformation target operating model which includes recommendations on lean, automation, workflows, web applications, data science and employee training opportunities to improve the client experience
- Partner with product owners, business, and technology leaders to develop a series of minimal viable products (MVPs) to accelerate the pace of client improvements based on sound understanding of AGILE and change management principals
- Frontlines and collaborates well with leaders and with Stateside business partners
- Drives execution in partnership with Automation, technology, and analytics teams across enterprise
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Post Grad (MBA Top Tier)
- 4+ years of relevant experience with increasing accountability
- Experience managing complex process improvement projects, including undertaking operational assessments and target operating model design using Lean Six Sigma & Re- Engineering Techniques
- Experience using Business Architecture to articulate automation solutions using platforms such as Ui Path, AI ML (AI and Power Automate
- Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intelligence, etc.)
- Experience solving major project or customer issues
- Experience in change management
- Extensive experience in working with stakeholders across leadership levels
- Proven excellent communication and presentation skills
Preferred Qualifications:
- Project Management certification / Master of Business Administration
- Medical background
- Skills/Attributes:
- Demonstrated ability to create a business architecture to facilitate alignment of strategic objectives and tactical demands
- Demonstrated ability to assess data model and data flows and facilitate automation and process design workshops
- Demonstrated ability to network within their team, department, organization, industry, and community
- Demonstrated ability to advocate with senior leaders for change or for a new idea
- Demonstrated ability to highlight the possibilities that exist, while acknowledging difficulties will exist when deciding
- Demonstrated ability to seek to understand the 'why' behind decisions, provides examples of when they have done so and how they translated this to the team
- Proven solid consulting, relationship management and facilitation skills including the ability to listen and question to understand the business problem, analyse, provide insight and advice
- Proven excellent written and verbal communication skills including persuasive, data-rich presentation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Post Grad (MBA Top Tier)
- 4+ years of relevant experience with increasing accountability
- Experience managing complex process improvement projects, including operational assessments and target operating model design using Lean Six Sigma & Re-Engineering Techniques
- Experience using Business Architecture to articulate automation solutions using platforms such as Ui Path, AI ML, Power Automate
- Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intelligence)
- Experience solving major project or customer issues
- Experience in change management
- Extensive experience in working with stakeholders across leadership levels
- Proven excellent communication and presentation skills
- Project Management certification
- Medical background
- Ability to create business architecture to align strategy and tactics
- Ability to assess data models and data flows and facilitate automation and process design workshops
- Networking and advocacy with senior leaders for change
- Consulting, relationship management and facilitation skills
- Proven excellent written and verbal communication including persuasive, data-rich presentation skills
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers copay and HSA medical options with dental, vision, company‑paid life and disability, and free or low‑cost virtual visits. Feedback suggests the offering is comprehensive and competitive on paper.
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Parental & Family Support — Time off and family supports include PTO, eight paid holidays plus a floating day, six weeks paid parental leave, up to two weeks paid caregiver leave, Bright Horizons back‑up care, and adoption assistance up to $10,000. Feedback suggests these resources are meaningful for caregivers and family needs.
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Retirement Support — Savings programs include a 401(k) with employer match (after one year, vesting after two) and a 10%‑discount Employee Stock Purchase Plan. These programs bolster long‑term financial security when combined with other savings resources.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
