The Role
Lead process improvement and quality initiatives using Six Sigma and Lean methods. Drive end-to-end projects, analyze data to identify issues, recommend automation (AI/ML, RPA), mentor teams, and implement measurable quality improvements across business units.
Summary Generated by Built In
Requisition Number: 2370273
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Bring Six Sigma methodology and analytics into organizational operations in order to accomplish business objectives. This includes working with Six Sigma-certified professionals in the plan, design and accomplishment of key projects. Incumbents matched to this function require accredited Six Sigma training.
Primary Responsibilities:
Eligibility
To apply to an internal job, employees must meet the following criteria:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NJP
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Bring Six Sigma methodology and analytics into organizational operations in order to accomplish business objectives. This includes working with Six Sigma-certified professionals in the plan, design and accomplishment of key projects. Incumbents matched to this function require accredited Six Sigma training.
Primary Responsibilities:
- Work with Business Quality teams to provide end to end continuous quality improvement
- Use pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigate non-standard requests and problems, with some assistance from others
- Work within a specific knowledge area
- Prioritize and organize own work to meet deadlines
- Provide explanations and information to others on topics within area of expertise
- Assess and interpret customer needs and requirements
- Drive projects leveraging AI/ML , New Gen Solutions or RPA solutions
- Work with minimal guidance
- Translate concepts into practice
- Act as a resource for others with less experience
- Consult and work with management in identifying process improvement opportunities
- Quantify quality results and trends and implement actionable improvements for the organization
- Champion coordination and collaboration in all project, quality and implementation activities
- Interact with internal business units to expand quality discipline in all functional areas of the department
- Participate in the design, development, implementation and monitoring of quality programs
- Serve as a catalyst for change
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Eligibility
To apply to an internal job, employees must meet the following criteria:
- Grade 27 and 28 can apply
- Grade 27 will move to 28, Grade 28 will move laterally
- Preferably minimum duration of 12 months of continuous service in their current grade and position. If employee has not completed one year in current role, please discuss interest with your reporting manager and seek alignment
- Performance rating in the last common review cycle of "Meets Expectations" or higher
- Not be on any active CAP (Corrective Action Plan) or active disciplinary action
Required Qualifications:
- 10+ years of total experience, 6+ years of experience in process improvement, quality management, project management and/or business analysis
- Six Sigma project experience (Black Belt experience or Green Belt Certification is a plus)
- Knowledge of structured problem-solving methodologies such as Lean and Six Sigma, proficient in Project Management Tools and Techniques
- Understanding of the metrics used to measure performance
- Proven to work in a service or BPO setup in a matrix organization
- Excellent skills in MS Excel and MS PowerPoint. Excellent Six Sigma knowledge and BB mentoring skills
- Proven ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs
- Proven excellent written, verbal and presentation skills
- Proven ability to work independently and be self-directed while still supporting the team as a whole
- Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings
Preferred Qualifications:
- Seeks to understand the 'why' behind decisions, provides examples of when they have done so and how they translated this to the team
- Understanding of Quality programs and audit methodologies will be an added advantage
- Proven ability to create a business architecture to facilitate alignment of strategic objectives and tactical demands
- Proven solid consulting, relationship management and facilitation skills including the ability to listen and question to understand the business problem, analyse, provide insight and advice
- Proven ability to assess data model and data flows and facilitate automation and process design workshops
- Proven networks within their team, department, organization, industry, and community
- Proven advocates with senior leaders for change or for a new idea
- Proven to highlight the possibilities that exist, while acknowledging difficulties will exist when deciding
- Proven excellent written and verbal communication skills including persuasive, data-rich presentation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NJP
Skills Required
- 10+ years total experience with at least 6 years in process improvement, quality management, project management, or business analysis
- Six Sigma project experience
- Black Belt experience or Green Belt certification (noted as a plus)
- Knowledge of structured problem-solving methodologies such as Lean and Six Sigma
- Proficient in project management tools and techniques
- Understanding of performance metrics and how to measure results
- Experience working in a service or BPO setup within a matrix organization
- Advanced skills in MS Excel and MS PowerPoint
- Six Sigma knowledge and Black Belt mentoring skills
- Ability to develop reporting, educational content, and staff development materials
- Excellent written, verbal and presentation skills; ability to facilitate meetings
- Ability to work independently and prioritize multiple tasks
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
