A company built to serve you. It's your career, Shelter it!
SIU Operations Specialist
$23.82 – $29.54 / hour minimum starting pay
Job Level: Individual Contributor
Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.
What You Will Be Doing:
Support SIU operations by managing daily investigative workflows, reviewing and triage claim alerts, and ensure timely identification and assignment of items requiring SIU involvement. Support Claims leadership by coordinating administrative activities, managing system access, assisting with calls, and organizing team events.
What We're Looking For:
- Typically requires at least two years of professional experience demonstrating competence and organization in managing projects, programs, and interactions with others.
- Performs investigations as directed, including ISO, NICB, TLO, internet, and similar searches.
- Claims department experience with detailed knowledge of department policies, procedures, and operations is typically preferred.
- Demonstrates proficiency with Microsoft Word, Excel, Outlook, and Teams.
- Demonstrates ability to research, analyze, and make decisions to process non-routine claims data.
- Exhibits superior interpersonal skills to develop and maintain effective working relationships with Claims, other departments, and external customers.
- Demonstrates analytical, decision-making, negotiation, and customer service skills.
- Works independently, manages time effectively, maintains schedules, and meets deadlines.
- Ability to perform essential functions of the job, with or without a reasonable accommodation.
Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
- Health, Dental, Voluntary Vision and Prescription Drug Insurance
- Savings and Profit Sharing 401(k)
- Paid Time Off for Sick and Personal Leave, Vacation and Holidays
- Vitality Wellness Program
- "Dress for Your Day" Dress Code
- Flexible Scheduling
- And much more!
If interested, please apply by:
11/09/2026Skills Required
- At least two years of professional experience demonstrating competence and organization in managing projects, programs, and interactions with others
- Experience performing investigations, including ISO, NICB, TLO, internet, and similar searches
- Claims department experience with detailed knowledge of department policies, procedures, and operations
- Proficiency with Microsoft Word, Excel, Outlook, and Teams
- Ability to research, analyze, and make decisions when processing non-routine claims data
- Superior interpersonal skills for developing and maintaining effective relationships with Claims, other departments, and external customers
- Analytical, decision-making, negotiation, and customer service skills
- Ability to work independently, manage time effectively, maintain schedules, and meet deadlines
- Ability to perform essential job functions with or without reasonable accommodation
What We Do
Shelter Insurance® is a property casualty insurance company offering auto and home insurance in addition to several other insurance products, including: Life Insurance Renters Insurance Motorcycle Insurance RV Insurance ATV Insurance Boat Insurance Umbrella Insurance Personal Articles/Inland Marine Insurance Farm Insurance Business Insurance Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. We consistently receive high ratings from A.M. Best Company (a national firm that rates the financial strength and operating performance of insurance companies) and we are a mutual insurance company, which means we are owned by our policyholders rather than stockholders, and governed by a Board of Directors. We believe integrity and a commitment to continuous improvement are essential, and we make customer service one of our top priorities. Our primary goal is to be a benefit to our customers, communities, employees and our nearly 1,400 licensed agents as we find ways to maintain our strong financial position and protect our policyholders. That view has served us well throughout our company’s history, and we expect it to carry us well into the future. The Past to the Present We opened our doors in 1946, but in those days, we were MFA Mutual Insurance® and we only offered auto insurance. We also only operated in Missouri. Through the years, the Shelter Insurance Group of Companies has expanded to 21 states and offers far more products than we did in 1946. The Group of Companies includes Shelter Life Insurance Company, Shelter Reinsurance® and AmShield Insurance®. Our Vision Redefine value in the insurance industry. Our Mission Statement Be a leader in our communities by providing daily value while we SHELTER what matters most.
