Why Choose TD SYNNEX
As a Fortune 500 global technology distributor operating in over 100 countries, TD SYNNEX connects the world’s leading technology vendors with thousands of partners and customers. With over 22,000 employees globally, we support complex digital platforms that power critical business operations every day.
The Site Operations team plays a key role in ensuring platform stability, reliability, and continuous improvement across our Digital Business landscape. This role offers the opportunity to work close to production systems, influence operational standards, and have real impact on service quality across the organization.
About the Role
As a SiteOps Engineer, you will be responsible for managing and resolving incidents and bugs across TD SYNNEX digital platforms. You’ll combine hands-on technical skills with strong incident and stakeholder management, ensuring issues are triaged, investigated, communicated and resolved, with the underlying aim to prevent a re-occurance.
You’ll work closely with Engineering, DevOps, Security, QA, and Business teams, acting as a key operational representative within the Digital Business unit. This role can be based anywhere in Europe or APJ (subject to local hiring entity).
What You’ll Do
Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs
Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs
Ensure P1–P4 incidents are tracked, managed, and resolved within agreed SLAs
Identify recurring issues and platform trends to reduce incident volume and improve reliability
Act as change lead for bug fixes and operational improvements
Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene
Mentor and support other SiteOps team members
Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams
Continuously develop expertise in TD SYNNEX web solutions and operational processes
Support the in-house SiteOps development team with technical debt tasks to ensure a bug free platform
What We’re Looking For
3+ years’ experience developing or supporting web solutions using C# .NET
Solid understanding of incident and change management (ITIL v4 exposure is a plus)
Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs
Experience using observability tools (e.g. Dynatrace, New Relic, Prometheus)
Experience with log analysis tools (e.g. Datadog, Graylog, Log Analytics, AppInsights)
Experience working in Agile / Scrum environments
Proven ability to lead incidents through to resolution
Comfortable working across distributed, multicultural teams
Fluent in English (written and spoken)
Nice to Have
Strong stakeholder-facing experience in operational or customer-impacting roles
Experience governing and reporting on SLAs
Hands-on experience with Docker and Kubernetes
Relevant certifications in ITIL, cloud platforms, or observability tools
What We Offer:
We provide competitive compensation with annual salary reviews.
We value continuous learning and provide a clear progression plan.
Hybrid work (3 days at the office per week)
We provide comprehensive benefits including, paid leave, retirement plans, and more.
Key Skills
Ability to Coordinate, Bug Fix, Collaborating, Communication, Compuware dynaTrace, C Sharp (Programming Language), Deadline Management, Kubernetes, Operations Improvement, TeamworkAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Skills Required
- 3+ years' experience developing or supporting web solutions using C# .NET
- Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs
- Experience using observability tools (e.g. Dynatrace, New Relic, Prometheus)
- Experience working in Agile/Scrum environments
- Solid understanding of incident and change management
- Fluent in English (written and spoken)
TD SYNNEX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.
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Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
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Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.
TD SYNNEX Insights
What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
