The Site Success Coordinator plays a key role in the day-to-day support of Greenphire's clients and their clinical subjects. As a member of the Operations team, the Site Success Coordinator serves as an expert on Greenphire's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.
Responsibilities
- Serve as a point of contact for site clients and participants, responding to email and phone inquiries
- Assist Project Managers with operational duties, including system access, card distribution and reporting
- Maintain strong relationships with clients and internal stakeholders
- Provide ad hoc client training
- Update customer contact information as needed
- Be a problem solver and suggest improvements to process
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
- Bachelor's degree or equivalent experience and/or training preferred
- Fluency in English, Spanish and other languages desired but not required
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem solving and analytical skills
- Experience in Microsoft Office suite
- Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours
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Skills Required
- Bachelor's degree or equivalent experience and/or training
- Fluency in English (Spanish and other languages desired)
- Excellent communication skills
- Customer focus
- Initiative and ability to self-educate
- Strong problem solving and analytical skills
- Experience in Microsoft Office suite
- Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours
What We Do
Suvoda’s sole focus is to offer the industry’s leading SaaS solution for randomization and trial supply management. Suvoda’s Interactive Response Technology (IRT/IWRS) with Trial Intelligence combines the flexibility of a custom solution with the speed of a configurable platform, offering 4-6 week deployment, reimagined reporting, and easy integration.
