The Role
Provides on-site technical support, installation, configuration, maintenance, troubleshooting, demonstrations, and proof-of-concept deployments for KVM and AV systems. Collaborates with sales and engineering teams on tailored customer solutions, pre-sales consultations, product feedback, documentation, and post-sales support. Requires customer communication, independent project management, travel to customer sites, and a valid driver’s license.
Summary Generated by Built In
As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.
Responsibilities
- Provide on-site technical support and troubleshooting for KVM and AV systems.
- Perform site installations, configurations, and maintenance as per customer requirements.
- Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities.
- Collaborate with the sales team to understand customer needs and deliver tailored solutions.
- Maintain accurate records of site visits, installations, and support activities.
- Stay updated with the latest industry trends and technologies in KVM and AV.
- Offer pre-sales support, including product demonstrations and technical consultations.
- Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
- Work closely with the engineering team to gather feedback and improve our products.
- A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.
- A strong engineering or technical education background, with a degree in a relevant field.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
- A customer-centric mindset, with a focus on delivering exceptional service and support.
- Proficiency in using various KVM and AV equipment and software tools.
- Ability to work independently and manage multiple projects simultaneously.
- Willingness to travel for site visits and installations as required.
- A valid driving license and a clean driving record.
- Any additional certifications or training in KVM or AV technologies will be an advantage.
Skills Required
- 2-3 years of experience in a similar role
- Experience in the KVM or AV industry
- Engineering or technical education background with a relevant degree
- Strong problem-solving and analytical skills with a methodical troubleshooting approach
- Strong communication and interpersonal skills
- Customer-centric mindset focused on service and support
- Proficiency using KVM and AV equipment and software tools
- Ability to work independently and manage multiple projects simultaneously
- Willingness to travel for site visits and installations
- Valid driving license and clean driving record
- Additional certifications or training in KVM or AV technologies
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
