The Role
Supervise daily food and beverage operations, vendor partner teams, service levels, client and employee relationships, complaints, training, service standards, and SLA delivery. The role supports the Operations Manager, coordinates events and employee requests, minimizes process deviations, and improves customer satisfaction. Candidates need a bachelor’s degree or equivalent, up to four years of experience, hotel management knowledge, food-tech experience preferred, and fluency in the local language.
Summary Generated by Built In
About Site Supervisor:
To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.
• The Site Supervisor role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day-to-day operations and be able to track
and follow up on service levels.
• Key deliverables.
• Maintain healthy relationship with client/employees.
• Vendor relationship & on-the-go training.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
Roles & Responsibilities:
• Ensuring friendly, efficient and professional food & beverage service is provided to all employees of
clients.
• Familiarize yourself with events to ensure employee requests and needs are met.
• Supervise team members of the vendor partners to ensure smooth daily operations.
• Actively resolve complaints and challenges presented by the employees.
• Conducting vendor partners training and ensuring all their staff are competent in-service procedures.
• Impeccable grooming and personal presentation.
• Ability to maintain high and consistent standards.
Requirements
The ideal candidate should possess the following qualities:
• Bachelor’s degree or equivalent.
• 0-4 years of Experience.
• Food-Tech experience preferred.
• Hotel Management.
• Local language is mandatory.
Skills Required
- Bachelor’s degree or equivalent
- 0-4 years of experience
- Food-tech experience
- Hotel management knowledge or experience
- Local language fluency
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The Company
What We Do
GoKhana is a Bengaluru-based food-tech and hospitality company that digitizes food services for workplaces, schools, hospitals, homes, and restaurants. It provides end-to-end cafeteria management, including menu planning, food delivery, contactless ordering, real-time tracking, streamlined billing, and digital dining experiences. Its SaaS-enabled platform also supports corporate, educational, and healthcare institutions through integrated digital tools, while managed services include events, celebrations, and pop-up counters.
