Site Supervisor - Services

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours

Location: Aloha, OR

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.

• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred

• Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility

• Documented experience leading operational improvement initiatives

• Experience in a client-embedded services or regulated facility environment

• Collaboration Tool: Microsoft Teams experience

• Documented experience leading operational improvement initiatives

• Experience in a client-embedded services or regulated facility environment

• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules

• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis

• Ability to analyze operational data and communicate findings to non-technical audiences

• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

• Advanced Excel, Power BI or Tableau experience

• Formal Lean or Six Sigma Green Belt training

• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems

• Lean Six Sigma Green Belt

• Experience in pharmaceutical, biotech, or regulated manufacturing client environments

• Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Site Operations Leadership

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management

• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans

• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels

• Lead daily huddles and weekly operations reviews with the team and client contacts

• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods

• Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality

• Design and pilot workflow changes within authority; document and institutionalize successful improvements

• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case

• Lead or participate in site-level continuous improvement projects using structured problem-solving methods

• Partner with peer supervisors across the account to standardize effective practices

• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes

• Develop and implement practical solutions for operational issues within scope of authority

• Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions

• Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities

• Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development

• Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle

• Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles

• Design and deliver team-level development activities including cross-training plans and skill-building exercises

• Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings

• Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline

• Recognize strong performance formally and informally; nominate team members for awards and advancement

Vendor & External Partner Coordination

• Serve as the site-level point of contact for key vendors and third-party logistics partners

• Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope

• Participate in vendor performance reviews alongside the Operations Manager and Procurement

• Ensure vendor activities on-site comply with client access, safety and quality protocols

• Escalate vendor performance concerns to the Operations Manager with supporting documentation

Client Relationship Management

• Serve as a primary day-to-day relationship holder with client lab management and site leadership

• Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives

• Capture, log and respond to client feedback, service requests and complaints within defined SLAs

• Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights

• Participate in client audits and regulatory inspections as the site operational lead

Safety, Quality & Compliance Oversight

• Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation

• Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits

• Ensure all training certifications are current across the team; prevent assignment of work to associates with lapsed qualifications

• Lead team engagement in hazard identification and near-miss reporting

• Participate in internal Avantor quality audits and client-led compliance reviews

Workforce Planning & Budget Support

• Partner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule design

• Review and approve timecards, overtime, and PTO requests within approved budget parameters

• Monitor labor hours, overtime trends, and productivity metrics; flag variances with recommended actions

• Support preparation of site-level operating budget inputs and contribute to account-level financial reviews

• Manage small discretionary spend (team supplies, minor equipment) within delegated authority

Administrative & Reporting

• Compile and deliver weekly and monthly site operational reports for internal and client leadership

• Maintain accurate personnel records, training documentation and performance files in coordination with HR

• Document and maintain site SOPs, work instructions and training materials

• Support new business proposals and site expansion activities with operational input as requested