The Role
Manages on-site customer service, inventory, reports, AutoCrib system updates, and maintenance and repair of AutoCrib machines. Assists mechanics with customer-level issues, maintains accurate records, and performs physically demanding duties including standing, bending, walking, kneeling, lifting up to 50 pounds, and occasional pushing and pulling.
Summary Generated by Built In
On Site Services Representative 1
Qualifications:
- Strong general inventory skills
- Excellent verbal and written communication skills
- Good overall knowledge of tools
- Familiarity with data entry, filing and record keeping
- Strong knowledge with Windows-based operating systems and software
- Work independently and stay focused to complete assigned work
- Problem solving skills
- Attention to detail, and the ability to follow instructions
- Positive attitude with excellent customer service skills
Responsibilities:
- Responsibility for all on-site customer service including assisting mechanics with various issues that may arise at the customer level
- Making changes in the AutoCrib system as suggested by frequency reports or by customer request
- Maintaining daily and weekly reports
- Maintenance and repair of AutoCrib machines
- Inventory management
- Other duties as assigned
- 60% Standing, Bending, Reaching, Kneeling
- 30% Walking
- 10% Sitting
- Ability to lift up to 50lbs.
- Occasional Pushing and pulling (approximately 20 lbs. of force)
We provide:
- Health, Vision, Dental and Life Insurance
- Competitive salary
- 401K benefit options
- 9 Paid holidays
- Paid time off/vacation accrual
- Weekly Pay
- Tuition reimbursement
- A work-hard play-hard environment
- Personal and professional growth
Skills Required
- Strong general inventory skills
- Excellent verbal and written communication skills
- Knowledge of tools
- Familiarity with data entry, filing, and record keeping
- Knowledge of Windows-based operating systems and software
- Ability to work independently and stay focused
- Problem-solving skills
- Attention to detail and ability to follow instructions
- Positive attitude and excellent customer service skills
- Ability to lift up to 50 pounds
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The Company
What We Do
US Tool Group is a leading supplier of innovative tooling solutions, specializing in the aerospace, defense, and metalworking markets. They provide a comprehensive suite of services, including integrated supply chain management, production cutting tool reconditioning, industrial vending, and product engineering. Their mission is to be the most trusted provider of cutting tool services and manufacturing supplies in the industry.
