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Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.
The Role
Design and implement observability solutions to enhance system reliability, scalability, and performance. Collaborate with teams on best practices and provide expert support.
Summary Generated by Built In
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the team
In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA.
We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
Our team builds and implements sophisticated monitoring and remediation toolsets to support best in class observability, reliability, operational excellence and engineering productivity at Xero.
About the role
We’re looking for multiple engineers at Intermediate & Senior level to join our Observability team. In these roles, you will leverage your technical expertise to contribute to team deliverables and Xero-wide initiatives.
As a member of our Observability team, you will play a key role in improving system visibility, reliability, and performance across Xero. You’ll work closely with engineering teams to enable and empower them with the tools, standards, and best practices needed to build highly reliable and observable systems. You’ll develop and implement observability solutions, ensuring our products are resilient, scalable, and easy to monitor.
Your work will drive best practices in monitoring, logging, tracing, and metrics, empowering teams to build and operate high-quality software with confidence.
What you'll do:
- Design and implement observability solutions that enhance system reliability, scalability, and performance while reducing operational toil.
- Develop and maintain monitoring, logging, and tracing tools, ensuring efficient and automated observability processes.
- Provide expert guidance and support to engineering teams on best practices, tooling, and troubleshooting for observability systems.
- Advocate for continuous improvement, driving adoption of SLOs, reliability best practices, and resilient engineering across Xero.
- Participate in on-call rotations, proactively addressing issues and improving the reliability of critical systems.
What you'll bring:
- Experience in improving operational outcomes for software systems in production, with a strong understanding of reliability and observability concepts in distributed systems and microservices
- Technical expertise in software development, with proficiency in one or more object-oriented programming languages (e.g., C#, JavaScript, Golang, or Python)
- Hands-on experience with observability tooling, including instrumenting applications and integrating with solutions such as New Relic, Datadog, Dynatrace, SignalFX, SumoLogic, or Splunk
- Exquisite verbal and written communication skills, and collaboration, with the ability to build relationships, engage with stakeholders, and effectively convey complex ideas both verbally and in writing
- A proactive and adaptable mindset, thriving in fast-paced, high-growth environments with a strong bias for action, initiative, and problem-solving.
Please note applications will close Friday 16th May.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Top Skills
C#
Datadog
Dynatrace
Go
JavaScript
New Relic
Python
Signalfx
Splunk
Sumologic
What the Team is Saying
Rose
Health, Safety, Security & Environment Advisor
Sophia
Senior Account Manager
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The Company
What We Do
Xero is a global small business platform with 3.95 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances.
Why Work With Us
Xero is not like most companies. When you join Xero, you become part of something beautiful —a global community of people who are passionate about making an impact on the world. It’s a place where you can truly be yourself and find success in a way that’s meaningful to you.
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Xero Teams
Leadership
About our Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
Typical time on-site:
Flexible
Wellington, NZ
Singapore
Auckland, NZ
Brisbane
Denver, CO
Melbourne (HQ)
London, GB
Napier, NZ
New York, NY
San Mateo, CA
Sydney, NSW
Toronto, Ontario
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