Site Reliability Engineering Group Mgr

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an SRE Group Manager within PNC's Site Reliability team, you'll be located at one of our Technology Hubs in Pittsburgh, PA or Dallas, TX. Weekly time in the office is needed.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Ability to conduct thorough RCAs for incidents and outages.
Proficiency in analyzing metrics and logs to derive insights and actions.
Working closely with development, operations, and business teams to ensure reliability and performance align with business objectives.
Ability to create clear and comprehensive documentation to communicate systems and processes.
Managing projects and coordinating with multiple teams.
Encouraging a culture where failures are treated as learning opportunities rather than occasions for blame to foster an environment where team members feel safe to report issues and mistakes without fear of retribution.
Inculcate the learning attitude to adopt to newer technologies, platforms and processes
Develops new ideas and initiatives that manage the reliability of applications and improve the performance of the organization
Be risk aware. Build strategies to mitigate the risks based on the impact and probability of occurrence
Always challenge the normal. Revisit SLOs, performance, and processes. Automate everything
Building a team with diverse backgrounds and perspectives where everyone feels valued and respected leads to more innovative solutions and a stronger team.
Recognizing the importance of work-life balance, especially in a field that can involve on-call duties and high-stress situations by being flexible with working hours and ensuring on-call rotations are fair and manageable.
Leading technical initiatives and setting the vision for the SRE function across the organization.
Experience in strategic planning for system growth and evolution.
Acting as a subject matter expert and thought leader within the organization.
Executing application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.
Building applications by writing code and implementing software solutions with a focus on reliability, scalability, and maintainability to ensure the smooth operation of critical systems and services.
Conducting maintenance activities such as bug fixing, updates, and patches, as well as executing testing strategies to ensure software quality throughout all stages of application development and production support.
Implementing monitoring solutions to track application performance and health, and responding to incidents promptly to minimize downtime and mitigate impact on users.
Incorporating security measures into the application design and development process to protect against threats such as unauthorized access, data breaches, and cyber-attacks.
Designing and managing the underlying infrastructure to support application deployment and operation, including servers, networks, storage, and cloud services.
Conducting thorough testing and validation processes to ensure the reliability, scalability, and resilience of the infrastructure, including performance testing, stress testing, and disaster recovery drills.

Job Description

• Manages teams of Site Reliability Engineers across multiple operating sites and applications to improve reliability, quality, and time-to-market of highly complex software solutions.
• Recommends and facilitates the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.
• Leads cross-functionally with other teams to review underlying issues, architect solutions, establish conventions and evangelize application development and operations best practices.
• Oversees robust technical solutions for complex business and application challenges, while helping to define and communicate technical standards and best practices.
• Provides guidance and supports the growth of Site Reliability Engineers. Provide technical guidance and mentorship to both junior and senior engineers, supporting their growth and professional development.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Needs (Inactive), Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

CompetenciesAnalytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, Emerging Technologies, Innovation, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Software Process Improvement (SPI), Software Reliability Management, Technical Troubleshooting

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.