We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks and managed cloud services (e.g. managed Kubernetes). You will work within our SRE Capability supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build the SRE Capability, ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience. You will work together with other experts in a cross-functional team and be the Reliability expert in that team
WHAT YOU’LL DO
Key Responsibilities:
- Work in a cross functional team working with Reliability as Expertise in a product or a product area.
- Apply Reliability engineering practices with support from SRE governance teams.
- Ensure delivery quality and supply KPI reporting.
- Collaborate closely within product teams to ensure predictable operations and minimal disruptions to Production by automating processes & leveraging tools and building scripted solutions.
- Collaborate closely within your Capability, share best practices as well as discuss and improve on operations ways of working.
- Work together in a cross-functional product team to monitor, manage, and resolve issues of the supported applications.
- Technical analysis, Continuous improvement on proactive monitoring, housekeeping automation, troubleshooting of complex issues/Incidents in production.
- Improve monitoring performance by focusing on preventive measures.
- Product Improvements (code & log analysis).
- Ensure environment stability and reliability.
- Participate in On-Call technical support to resolve business critical incidents.
WHO YOU’LL WORK WITH
Product team - You will join Core Platforms – Online Applications team at H&M which has transformed its online eco-system by moving to decoupled services and frontend for H&M and Portfolio brands together with integration to multiple SaaS providers.
Site Reliability Engineering is an integrated way of working to Operations right from Build to Operate within the Product and Value streams for all brands delivering stable and reliable Customer Experience.
WHO YOU ARE
We are looking for people with…
- 3-5 years of experience in Site Reliability Engineering, maintenance & operations and/or development.
- Working experience eCommerce, DevOps practices (automated testing, CI/CD etc.).
- Know at least one of {Python, Ruby, Java, C#, Go} at an intermediate level.
- Experience working through SRE Metrics such as SLI, SLO and Error Budget, monitoring tools (Splunk, Grafana etc.) with managed cloud Kubernetes services (e.g. AKS, GKE).
- Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context.
- Understanding of performance engineering (Application Reliability).
- Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS) is a plus.
- Experience in building CI/CD workflows using GitHub Actions.
- Experience working on cloud-based infrastructure e.g., Azure and GCP.
- Experience in provisioning Infra resources leveraging Infra as Code (Terraform /Ansible).
- A passion for problem solving with strong analytical capabilities.
- Stay current on technical trends to suggest innovative tools and approaches to interesting problems.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
- All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET.
- In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Additional InformationThis is a full-time position based in Bengaluru, India.
Apply by sending in your CV in English as soon as possible, but no later than the Date of 12th Sep. Due to data policies, we only accept applications through career page.
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
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What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
