Site Reliability Engineer

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: March 27th, 2025

Location: India

Hi there!

We are seeking a talented Cloud Engineer to join our growing team at Zapier. As we continue to scale our product and grow our team, we’re looking for an experienced engineer to help drive automation, performance, and reliability in our cloud-based infrastructure.

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You:

• Experience: You have at least 2 years of experience in cloud engineering, systems administration, or a related field. For this role, we are specifically targeting folks with 2-5 years of professional experience.

• Cloud Knowledge: You have experience with cloud platforms such as AWS, GCP, or Azure. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability.

• Coding Skills: You are proficient in at least one programming language such as Python, Go, or similar, and have experience with automation tools.

• Problem-Solving: You enjoy solving complex systems challenges and can improve performance and reliability.

• Communication: You are an effective communicator, capable of documenting processes and sharing knowledge with the team.

• Values: You align with Zapier’s values and thrive in a collaborative, remote work environment.

Responsibilities:

• Infrastructure Management: Design and deploy AWS infrastructure using infrastructure as code tools like Terraform and Helm.

• Kubernetes and Serverless: Contribute to the management and governance of our Kubernetes clusters (EKS) and serverless functions (Lambda).

• Tool Evaluation: Evaluate new tools and recommend technologies to improve our infrastructure.

• Collaboration: Partner with teams to solve infrastructure and design problems, ensuring scalable solutions.

• Service Integration: Build services to integrate systems, process high-traffic workloads, and perform critical migrations.

• Reliability Engineering: Apply site reliability engineering principles to improve application reliability and develop internal tools.

• Feature Development: Build new features and services to support our teams and understand customer needs.

• Incident Response: Collaborate with the team to solve issues, learn from failures, and build resilient systems.

• On-Call: Participate in business hours on-call support.

What we’re doing:

• Routing service: We’ve developed an in-house routing service to create a single source of truth and optimize our routing management.

• Terraform rework: We’re going to clean up and optimize our Terraform setup, to streamline the infrastructure management and enable faster and more reliable changes.
  

Application Review:

Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding!

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.