Site Reliability Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION   

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control

CORE VALUES 

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

• Day-to-day management of alerts, checking systems, and escalating issues as necessary

• Be part of a team that provides 24x7 on-call support for critical SaaS events. 

• Available in case of emergencies when team members are not available or need help.

• Documentation of issues and remediation steps

• Proactively create appropriate monitors in the EKS/K8S ecosystem

• Deploy to EKS/K8s cluster using Terraform and Helm

• Learn and maintain existing infrastructure running under Docker Swarm

• Improve existing infrastructure health by implementing checks and scripts to correct known issues

• Maintenance and development of deployment code

• Automating tasks that are currently executed manually

• Implement/integrate new technologies in our Cloud Infrastructure

• Collaborate with other teams and departments to provide the highest level of support and assistance

• Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes

• Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers

• Perform RCA and take necessary corrective actions to prevent the recurrence of issues

• Create and assign alert-related actions to the appropriate team after the investigation

• Handle support requests for environment-specific actions

• Identify and provide automation requirements to improve RCA 

YOUR EXPERIENCE

• Hands-on AWS Cloud Engineer

• Working knowledge of EKS/Terraform/Helm

• Working Experience with Docker and Docker Swarm

• Good understanding of AWS IAM roles and policies

• Logging and Monitoring AWS Resources using CloudWatch logs.

• Experience working with Linux environment

• Proficient in Bash and/or Python scripting

• A strong understanding of web technologies such as REST APIs

• Working Experience with monitoring solutions, such as Grafana, and Prometheus

• Excellent oral and written communication skills

• Customer-facing communication skills to effectively explain issues and RCAs to them

• Experience in Product/Application Support for SaaS-based products

• Understanding of APIs, Databases, Systems Architecture, and Design

• Designing, implementing, and operating in a DevSecOps

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]