Jobs at Redwood Software

Principal Software Engineer leading architecture and implementation of resilient, low-latency distributed systems for the RunMyJobs platform. Responsibilities include technical strategy, full-stack development, AI-assisted software development, CI/CD and observability, code and design reviews, quality improvement, troubleshooting, and mentoring. The role requires expertise in Java, microservices, cloud platforms, containers, frontend technologies, databases, automated testing, and AI developer tools, with broad technical ownership but no direct people management.

Leads multiple software development teams building Redwood’s enterprise SaaS automation platform. Responsibilities include technical leadership, distributed-system architecture, engineering process improvement, Agile delivery, cloud-native development, CI/CD and observability, AI-assisted software development, hiring, mentoring, capacity planning, and engineering KPI reporting. The role partners with product, sales, customer success, and executive stakeholders to align engineering priorities and scale resilient, fault-tolerant Java-based services.

Leads global Customer Success operations and customer education strategy, including lifecycle processes, governance, KPIs, customer health, learning programs, technology platforms, Voice of the Customer, and cross-functional executive initiatives. Builds scalable operating models, manages vendors and budgets, and develops multidisciplinary teams to improve onboarding, adoption, customer proficiency, retention, satisfaction, and long-term customer value across enterprise SaaS customers.

Administer and enhance Salesforce across Sales, Service, and Revenue Cloud platforms. Configure users, permissions, data, automation, and CPQ workflows; develop Apex, triggers, and Lightning Web Components; integrate Salesforce with business applications through REST APIs; troubleshoot issues, conduct audits, maintain documentation, and support stakeholders. The role requires a Salesforce Administrator certification, at least three years of hands-on experience, strong communication, diagnostic skills, and familiarity with Salesforce CPQ and AI development tools.

Leads multiple engineering teams responsible for scalable enterprise SaaS products. Defines technical strategy, architecture, roadmaps, engineering standards, and delivery practices across backend, frontend, APIs, microservices, cloud infrastructure, DevOps, testing, observability, and reliability. Drives AI and GenAI adoption in software development and product engineering, modernizes enterprise platforms, resolves complex technical challenges, and builds a high-performing engineering culture while partnering with senior stakeholders and cross-functional teams.

Entry-level trainee role in customer support focused on learning Redwood products, support workflows, troubleshooting, ticket handling, SLAs, escalation procedures, and customer communication. The trainee completes structured training, shadows experienced support staff, documents issues, researches solutions, and gradually handles simple customer inquiries under supervision before progressing toward a Level 1 Support Representative role.

Administer and secure Workday HCM and Financials tenants by configuring security groups, domain and business process policies, role-based access, integrations, and API permissions. Own segregation-of-duties analysis, access recertification, SOX audit support, security issue resolution, change control, release management, documentation, and integration troubleshooting. Partner with Finance, HR, IT, and global stakeholders while supporting US Eastern business hours from the Hyderabad office.

Identify, develop, and close new business with large enterprise clients for Redwood’s SaaS automation platform. Manage complex sales cycles, from prospecting and qualification through negotiation and contract signing. Build executive relationships, develop account strategies, achieve sales quotas, maintain accurate CRM pipelines and forecasts, identify expansion opportunities, and provide market insights to improve sales processes and go-to-market strategies.

Identify, develop, and close new business with large enterprise clients through consultative SaaS sales. Manage complex sales cycles, build executive relationships, develop account strategies, achieve revenue targets, maintain CRM pipelines, forecast accurately, and identify expansion opportunities. The role also contributes market insights and improves enterprise sales processes while collaborating with internal teams to deliver tailored solutions.

Generates qualified sales opportunities by rapidly responding to leads, researching prospects, conducting targeted outreach, qualifying buyer needs, and scheduling discovery calls and product demos. The role maintains accurate CRM records, supports productive sales conversations, meets engagement quotas, collaborates across Marketing and Sales, and recommends improvements to processes and tools.

Own and grow relationships with large enterprise accounts through new business development, upselling, cross-selling, solution selling, and strategic account planning. Develop executive relationships, understand client goals, create proposals, negotiate deals, maintain sales pipelines, and coordinate with presales, delivery, and finance teams. Identify risks, resolve conflicts, and drive customer-centric opportunities that support revenue growth and digital transformation initiatives.

Creates and maintains user guides, implementation documentation, developer content, API documentation, release notes, and in-product content for enterprise software products. Collaborates with engineering, product, UX, and subject matter experts to ensure technical accuracy, consistency, and usability. Publishes documentation through Git-based docs-as-code workflows, manages metadata and versioning, participates in Agile ceremonies, and pilots AI tools for drafting and editing.

Leads global accounting operations, monthly close, reconciliations, corporate reporting, audits, statutory filings, revenue recognition, intercompany accounting, transfer pricing, and financial systems. Partners with finance and leadership teams, drives automation and process improvement, supports M&A integrations, and builds a high-performing accounting team. Ensures US GAAP, ASC 606, SaaS metrics, and international compliance requirements are met across a growing technology organization.

Design, develop, and maintain a native IBM i connectivity agent for Redwood RunMyJobs. Responsibilities include job submission and monitoring, spool and queue handling, CL/RPG invocation, security integration, API connectivity, troubleshooting, performance and reliability improvements, architecture, code reviews, testing, documentation, and collaboration with product and engineering teams. The role also requires validating AI-assisted solutions against authoritative IBM i documentation.

Build and maintain a Java-based connectivity agent integrating Redwood RunMyJobs with IBM z/OS. Responsibilities include JES, TSO, SMF, USS, security, cryptography, custom protocols, C/JNI integration, concurrency, troubleshooting, performance, architecture, testing, documentation, and collaboration. The role requires deep mainframe systems expertise, strong Java and C skills, DevOps experience, and sound judgment when using AI-assisted engineering tools.

Lead localization of global marketing programs for the DACH region, run demand generation and field marketing, manage event presence, support SAP partnership, execute localized digital campaigns, track and optimize performance, and collaborate with sales and global marketing to grow pipeline and regional brand presence.

Develop and enhance Redwood’s Workload Automation and Managed File Transfer platforms using Java and Spring Boot microservices. Design scalable, secure, observable SaaS capabilities; contribute to cloud infrastructure, Kubernetes/EKS operations, DevOps automation, and enterprise integrations. Collaborate across Product, QA, and engineering teams while researching AI/ML applications such as intelligent routing, predictive maintenance, and enhanced security.

Own the strategy, roadmap, backlog, and delivery of internal automation products. Define user stories and acceptance criteria, prioritize features, lead Agile ceremonies, coordinate engineering and QA, assess risks and dependencies, and use stakeholder feedback and performance data to drive product improvements. The role partners with product, engineering, consultants, and field teams to deliver capabilities aligned with business objectives and organizational priorities.

Owns cloud and AI cost visibility, attribution, forecasting, optimization, and governance across product lines. Builds cost models connecting AWS and LLM spending to teams, products, and ROI; establishes tagging and allocation standards; forecasts variable AI usage; tracks commitments and savings; and partners with engineering, finance, product, and executives on architecture tradeoffs, financial planning, and cost-efficiency initiatives.

Leads and develops a software engineering team responsible for Redwood’s workload automation platform. The role includes people management, mentoring, technical strategy, Java and Spring Boot architecture, platform delivery, cloud infrastructure, Kubernetes and EKS operations, DevOps, security, observability, and AI/ML integration. The manager also oversees sprint execution, hiring, team productivity, scalable SaaS development, enterprise file transfer capabilities, and integrations with platforms such as SAP.