Jobs at Redwood Software

Provides technical leadership for Redwood’s workload automation platform, defining architecture, modernizing Java and Spring Boot microservices, and driving scalability, security, observability, and cloud infrastructure evolution. Leads cross-team technical initiatives, mentors engineers, manages Kubernetes and AWS-based platforms, and applies AI/ML to managed file transfer and workload automation capabilities. Collaborates with Product and QA to deliver secure, resilient enterprise software integrations.

Leads and mentors a software engineering team responsible for Redwood’s workload automation platform. Defines technical strategy and architecture for Java and Spring Boot microservices, oversees delivery and platform reliability, and drives scalable, secure, observable SaaS solutions. Manages team development, hiring, performance, and execution while researching AI/ML applications for managed file transfer and workload automation products.

Leads Redwood’s enterprise organic search program across multiple websites, covering technical SEO, content optimization, GEO, and AEO. Owns strategy, roadmaps, audits, keyword research, performance measurement, executive reporting, and conversion optimization. Partners with web, UX, content, product marketing, and demand generation teams to increase visibility, demos, pipeline, and revenue. Evaluates SEO tools, monitors search trends, mentors practitioners, and drives strategic initiatives across traditional and AI-powered search platforms.

Leads Redwood’s APAC technical support organization from Hyderabad, overseeing 24x7 operations, customer escalations, service performance, workforce planning, talent development, and regional growth. Partners with Engineering, Product, Sales, Customer Success, People, and Finance to improve product quality, incident response, support workflows, and AI-assisted automation. Owns executive customer communications, major incidents, succession planning, and follow-the-sun support delivery across enterprise SaaS and on-premises products.

The Senior Full Stack Software Developer will design, develop and implement scalable applications, manage system architecture, mentor developers, and drive engineering excellence.

Serve as the primary technical and strategic partner for existing customers. Drive adoption, conduct health checks and business reviews, identify expansion opportunities, deliver demonstrations and proofs of concept, troubleshoot escalations, coordinate cross-functional teams, manage concurrent projects, and advocate for customer needs. The role combines technical solutioning, account growth, post-sales adoption, and customer success leadership.

Owns marketing campaign execution and automation in Marketo, including program builds, QA, nurtures, landing pages, workflows, lead scoring, routing, and attribution. Manages Salesforce-Marketo integrations, martech tools, data hygiene, governance, lifecycle operations, and reporting consistency. Partners with demand generation, sales development, and revenue operations teams to troubleshoot issues, improve lead handoffs, document processes, and maintain accurate campaign tracking in a B2B SaaS environment.

Supports Alliances and Partner Managers by owning partner operations, processes, forecasting, compliance, performance reporting, and data systems. Manages AWS Marketplace listings, private offers, co-sell referrals, partner pipeline, Salesforce Partner Portal data, and marketplace reporting. Partners cross-functionally with Sales, Finance, Marketing, and Professional Services to improve channel efficiency, documentation, and scalability.

Leads hands-on design and delivery of production-grade AI, agentic systems, and reusable platform capabilities. Builds agent workflows involving reasoning, tools, retrieval, memory, policy controls, evaluation, observability, and reliability mechanisms. Owns complex architecture and production operations, resolves technical issues, establishes engineering standards, evaluates emerging AI technologies, and coordinates delivery across product, platform, security, data, and operations teams.

Leads engineering teams building Redwood’s shared AI platform, agentic capabilities, developer tools, and product integrations. Translates AI strategy into roadmaps, manages hiring and performance, guides architecture, and ensures secure, scalable, observable production systems. Partners cross-functionally on governance, reliability, quality, cost, and platform adoption while communicating risks and outcomes to senior stakeholders.

Designs, builds, and operates production-grade AI services, agentic workflows, and reusable platform capabilities. Responsibilities include agent orchestration, tool use, retrieval, evaluation, observability, security, reliability, and model integration. The engineer leads complex technical initiatives, reviews architecture and code, resolves production issues, creates reusable frameworks, and collaborates with product, security, data, architecture, and operations teams. The role requires hands-on software engineering alongside technical leadership and architectural decision-making.

Supports EMEA sales teams with deal structuring, quote and order execution, pricing approvals, commercial terms, and process governance. Partners with Sales, Legal, Finance, Product, and other teams to ensure policy compliance, mitigate risks, resolve quote issues, and improve operational efficiency. Provides guidance throughout the sales opportunity lifecycle, establishes best practices, implements quality controls, and communicates progress and issues to stakeholders.

Principal Software Engineer leading architecture and implementation of resilient, low-latency distributed systems for the RunMyJobs platform. Responsibilities include technical strategy, full-stack development, AI-assisted software development, CI/CD and observability, code and design reviews, quality improvement, troubleshooting, and mentoring. The role requires expertise in Java, microservices, cloud platforms, containers, frontend technologies, databases, automated testing, and AI developer tools, with broad technical ownership but no direct people management.

Leads multiple software development teams building Redwood’s enterprise SaaS automation platform. Responsibilities include technical leadership, distributed-system architecture, engineering process improvement, Agile delivery, cloud-native development, CI/CD and observability, AI-assisted software development, hiring, mentoring, capacity planning, and engineering KPI reporting. The role partners with product, sales, customer success, and executive stakeholders to align engineering priorities and scale resilient, fault-tolerant Java-based services.

Leads global Customer Success operations and customer education strategy, including lifecycle processes, governance, KPIs, customer health, learning programs, technology platforms, Voice of the Customer, and cross-functional executive initiatives. Builds scalable operating models, manages vendors and budgets, and develops multidisciplinary teams to improve onboarding, adoption, customer proficiency, retention, satisfaction, and long-term customer value across enterprise SaaS customers.

Leads multiple engineering teams responsible for scalable enterprise SaaS products. Defines technical strategy, architecture, roadmaps, engineering standards, and delivery practices across backend, frontend, APIs, microservices, cloud infrastructure, DevOps, testing, observability, and reliability. Drives AI and GenAI adoption in software development and product engineering, modernizes enterprise platforms, resolves complex technical challenges, and builds a high-performing engineering culture while partnering with senior stakeholders and cross-functional teams.

Entry-level trainee role in customer support focused on learning Redwood products, support workflows, troubleshooting, ticket handling, SLAs, escalation procedures, and customer communication. The trainee completes structured training, shadows experienced support staff, documents issues, researches solutions, and gradually handles simple customer inquiries under supervision before progressing toward a Level 1 Support Representative role.

Administer and secure Workday HCM and Financials tenants by configuring security groups, domain and business process policies, role-based access, integrations, and API permissions. Own segregation-of-duties analysis, access recertification, SOX audit support, security issue resolution, change control, release management, documentation, and integration troubleshooting. Partner with Finance, HR, IT, and global stakeholders while supporting US Eastern business hours from the Hyderabad office.

Identify, develop, and close new business with large enterprise clients for Redwood’s SaaS automation platform. Manage complex sales cycles, from prospecting and qualification through negotiation and contract signing. Build executive relationships, develop account strategies, achieve sales quotas, maintain accurate CRM pipelines and forecasts, identify expansion opportunities, and provide market insights to improve sales processes and go-to-market strategies.

Own and grow relationships with large enterprise accounts through new business development, upselling, cross-selling, solution selling, and strategic account planning. Develop executive relationships, understand client goals, create proposals, negotiate deals, maintain sales pipelines, and coordinate with presales, delivery, and finance teams. Identify risks, resolve conflicts, and drive customer-centric opportunities that support revenue growth and digital transformation initiatives.