Site Reliability Engineer

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

This role will be filled in a hybrid capacity, with collaboration taking place in one of our office locations in Columbus, OH, Scottsdale, AZ, or Des Moines, IA.

Join Our Team as a Site Reliability Engineer (Consultant, SRE) for Life Technology!

Are you a technology enthusiast with a knack for problem-solving and a passion for automation? We’re on the hunt for a Site Reliability Engineer who embodies the true SRE spirit! We want a proactive team player and stellar communicator experienced with SaaS technology, APIs, Integrations, and DevSecOps principles. Our preferred candidate has experience analyzing application code in at least 3 of the following languages or environments: Java, Python, Node.js., Informatica, Angular, or React JavaScript for single page web apps. Experience with Oracle databases is a plus.

What You’ll Do:

• Automate Everything: Embrace and implement automation to boost efficiency and effectiveness across all of our Life Technology systems. Visualize and architect the full flow across the Life Technology application suite.

• Tackle Challenges: Dive into issues and problems headfirst and enjoy the thrill of making things better for our teams, partners, and members.

• Drive DevSecOps Success: Showcase your expertise and build an automation mindset and skillset across our teams, making a real impact on our growing business.

• Design for Resilience & Recovery: Proactively guard our applications against failure and help them bounce back amidst unusual circumstances.

Why You’ll Love It Here:

• Exciting Challenges: Our expanding Life Insurance business means you’ll never run out of interesting problems to solve on the Technology front. And our pivot to Product Centricity means each role on our team is even more valuable as we define a fresh way of working together with our business partners.

• Opportunity for Innovation: We have a combination of "tried-and-true" technologies and are excited about what we'll bring into our space in the future. The SRE will play a key role in making sure that goes smoothly. The exciting challenges we tackle provide ample opportunity to pursue innovative solutions.

• Collaborative Team: Join a team that values creativity, collaboration, and continuous learning.

If you’re ready to take on new challenges and make a difference, we’d love to hear from you!

Compensation Grade G5

#LI-KR

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
The Site Reliability Engineer (SRE) works across teams to build and operate highly reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability.
You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide

Job Description

Key Responsibilities: 

• Uses automation as a primary tool, monitoring the user experience, responds to moderate production incidents, conducts postmortems and acts to prevent recurrence of known problems.

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Diagnoses availability, latency and performance issues; making improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.

• Works with leaders to influence and guide product teams to implement SRE principles and practices.

• Creates and executes tools to automate toil and improve the reliability of Nationwide’s systems.

• Supports Nationwide services in production as part of a 24x7 on-call rotation.

• Works with architects & engineers to “design reliability in” to new and existing systems.

• Works to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management. 

May perform other responsibilities as assigned.

Reporting Relationships: Reports to AVP, Director, Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, Scripting and Development Languages, Delivery Methods, Security).

Experience: Six years or more of technology experience with system management, most complex system design and using multiple technologies within one or more domains. Proven experience with CI/CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems. Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive. 

Knowledge, Abilities and Skills: Strong communication and negotiation skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Vendor management skills preferred Insurance/financial services industry knowledge a plus. 

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.