Site Reliability Engineer

Job Type:

Permanent

Build a brilliant future with Hiscox
 

About us:

HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Team:

The London Market tech team is a modern, agile technology department seeking to work as closely as possible with our colleagues across the company to deliver true business value in an agile fashion. We are a group of engineers (software, data, quality), data scientists and agile practitioners. We organise ourselves into chapters according to these professional disciplines. You would be joining our quality engineering chapter.

The Role:

The primary focus for this role is to be a key and influential member of our London Market Infrastructure & DevOps Chapter with a focus on Site Reliability Engineering and offer dedicated support to our various Innovation squads as we create solutions to add value to the business 

Key Responsibilities:

• Work with LM innovation squads helping to ensure our infrastructure in the Cloud is properly managed, secure and cost effective 

• Performing a traditional SRE role – with the goal of automating all things infrastructure – ensuring it is wholly scripted and deployed as part of an automated DevOps CI/CD pipeline with little or no human interaction – making good use of existing tools like Azure DevOps, Puppet, Docker, YAML and Terraform. 

• Ensuring our production and dev/test environments are secure, performant, scalable, consistent (through scripting) and monitored accordingly – so we can take proactive steps towards improving all of these aspects over time and are fully aware of existing issues. 

• Ensuring our cloud environments are secure and safe – setting up and making sure Private and Public subnets are appropriately and cost effectively secured. 

• Supporting squad engineers with the design and architecture of the overall solution – ensuring infrastructure is a key part of the overall consideration. 

• Actively participating in incident management, problem resolution and root cause analysis scenarios. 

• On a day to day basis, working alongside engineers – pairing and collaborating as necessary. Working in an Agile manner and within sprints – focused on specific cloud solutions. 

• Helping engineers to also grow their knowledge of SRE techniques – especially around Container and Terraform usage / state management – allowing them to self-serve as much as possible. 

• Working closely with the other LM Infrastructure & DevOps chapter members to agree on best practices around how we use our cloud subscriptions – ensuring resources are properly tagged, conventionally named, and monitored for performance, security and cost. 

• Knowledge sharing and collaborating with the wider Hiscox SRE and Cloud Infrastructure team members – to share failures, successes and best practices. 

• Ensuring we tear down PoC/Spike resources when no longer required to keep on top of spend. Regularly looking at the cost explorer for this purpose – ensuring squad engineers do the same. 

• Ensuring we have a pathway to multi-cloud tenancy – with a view to always securely use the best cloud provider for the solution. Hiscox London Market are expanding our use of Azure and GCP and keep up to date with this fast-moving tech space. 

Person Specification:

• Experience of working as an engineer, working on solutions in the cloud in Azure a 

• Previous experience of application support and operations

• Experience of working as an engineer, working on solutions in the cloud in Azure using Terraform for IAC

• A strong interest and awareness of all cloud providers and their services 

• Creative, proactive, logical and innovative – you do not accept the status quo – and will push hard for innovation and automation 

• Highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response is critical to success

• Exposure to the full project life cycle, from inception to user acceptance testing and live running and operations 

• Demonstrate good decision making, evaluating the implication of various options before deciding and then showing commitment to and accountability for that decision 

• Works well in cross-functional groups with peers, subordinates and seniors, encourages participation and involvement of team members through being open and approachable 

It would be advantageous if you have 

• In-depth knowledge of the Insurance Market with Lloyd’s market experience particularly useful 

Why Hiscox?

• Healthy work-life balance with our 35h/week and hybrid working system.

• Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

• Health insurance, gym allowance, pension plan etc.

• After 5 years work 1-month sabbatical leave.

• Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture