Join us as a Site Reliability Engineer
- In this key role, you’ll support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
- You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
- This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
- We're offering this role at associate level
What you'll do
As our Site Reliability Engineer, you’ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You’ll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk.
You’ll also be accountable for the day-to-day health of both production and non-production environments, responding to incidents as required.
A typical day will involve:
- Providing structure and supporting release processes, suggesting and making improvements where possible
- Supporting the clear communication and frequent update of incident status to other teams and customers
- Providing technical expertise and input to establish the risk tolerance of products and services
- Supporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health
The skills you'll need
We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.
You'll also need:
- 4–5 years of relevant experience in production support/operations, preferably supporting business-critical applications in banking, financial services or regulated environments.
- Good knowledge of ITIL practices, including incident management, problem management, troubleshooting and root-cause analysis.
- Hands-on experience with AWS Cloud, DevOps/CI/CD and technologies such as Java, Spring Boot, Microservices and REST APIs.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, CloudWatch, Grafana or Prometheus, with exposure to automation and AIOps.
- Good understanding of resilience, disaster recovery, security and operational controls, along with strong problem-solving, communication and stakeholder management skills.
Hours
45Job Posting Closing Date:
08/11/2026Skills Required
- 4–5 years of relevant experience in production support or operations
- Experience supporting business-critical applications in banking, financial services, or regulated environments
- Strong knowledge of reliability systems thinking and software engineering
- Data-driven and scientific approach to fact finding
- Financial services knowledge and ability to assess business impact, risk, and opportunity
- Knowledge of ITIL practices, including incident management, problem management, troubleshooting, and root-cause analysis
- Hands-on experience with AWS Cloud and DevOps/CI/CD
- Experience with Java, Spring Boot, Microservices, and REST APIs
- Experience with monitoring and observability tools such as Splunk, Dynatrace, CloudWatch, Grafana, or Prometheus
- Exposure to automation and AIOps
- Understanding of resilience, disaster recovery, security, and operational controls
- Strong problem-solving, communication, and stakeholder management skills
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
