We are looking for a Site Reliability Engineer II to work with the wider engineering team to implement, maintain, and support backend server and micro-services infrastructure for studio titles across various technology stacks. In this role, you will develop and maintain automation tools for development, testing, operations, and IT infrastructure.
This role will help provide 24/7 on-call support for production outages via PagerDuty, whilst collaborating closely with cross-disciplinary stakeholders to communicate impacts and status. You will play a key role in defining and establishing development, testing, release, and support processes for SRE operations.
Other key responsibilities include:
● Monitor lifecycle processes to ensure adherence, and iterate on processes to minimize workflow times.
● Design, develop, and advocate for automated processes wherever possible.
● Identify and deploy cybersecurity measures through continuous vulnerability assessment and risk management.
● Manage incident responses and perform thorough root cause analysis.
● Monitor and measure customer experience metrics and key performance indicators (KPIs).
● Design, implement, and maintain scalable CI/CD pipelines to streamline deployment processes and improve release velocity
Requirements
Technical Stack requirements:
● Cloud Platforms: AWS, GCP
● Containerization & Orchestration: Docker, Kubernetes, Rancher, EKS, ECS, GKE, Elastic Beanstalk, Google App Engine
● Infrastructure as Code (IaC): Terraform, AWS CloudFormation, GCP Cloud Deployment Manager, Ansible
● Monitoring & Observability: Prometheus, Datadog, Alert Manager, Thanos, AWS CloudWatch
● CI/CD: GitLab CI/CD, Jenkins
● Scripting/Programming: Groovy, Python, Golang
● Version Control: Perforce, GitLab, Subversion
● Operating Systems: Ubuntu, CentOS, MacOS, Amazon Linux, RedHat
Required Qualifications:
● Demonstrate excellent troubleshooting skills in systems infrastructure engineering.
Desired Experience:
● Experience supporting build workloads running on On-Prem VMWare based virtual machines.
● Experience supporting Mobile App or Mobile Gaming build workloads involving platforms such as Unity, Unreal Engine, Xcode, Android Studio, and Fastlane.
Skills Required
- Excellent troubleshooting skills in systems infrastructure engineering
- Experience supporting build workloads on on-premises VMware-based virtual machines
- Experience supporting mobile app or mobile gaming build workloads
- Experience with Unity, Unreal Engine, Xcode, Android Studio, or Fastlane
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
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