Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
We are seeking a motivated and technically capable Site Reliability Engineerto help maintain, and continuously improve the reliability, scalability, security, and performance of our enterprise platforms.
You will work across cloud technologies, infrastructure automation, observability, security, and operational processes to ensure services remain resilient and available. This role requires a strong operational mindset, a passion for automation, and the ability to troubleshoot complex technical issues across hybrid and cloud environments.
To be successful in this role, you must be have full working rights (Citizen, Permanent Resident or Visa Holder), no sponsorships provided and able to get a National Police Check clearance.
What you’ll do
The core objectives and responsibilities of the Site Reliability Engineer are as follows:
- Reliability Engineering
- Implement, and maintain highly available and resilient infrastructure.
- Drive continuous service improvements through performance analysis and operational metrics.
- Support disaster recovery planning including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
- Observability & Monitoring
- Develop and maintain monitoring, logging, and alerting solutions.
- Proactively identify reliability risks before they impact services.
- Analyse system performance and capacity trends.
- Create operational dashboards that provide actionable insights.
- Incident Response & Problem Management
- Participate in and support on-call rotations.
- Lead troubleshooting and resolution of production incidents and service outages.
- Develop and maintain incident response runbooks and playbooks.
- Conduct blameless post-incident reviews and drive corrective actions.
- Automation & DevSecOps
- Implement and maintain Infrastructure as Code (IaC) solutions.
- Automate operational tasks, deployments, and service recovery processes.
- Embed security controls throughout the technology lifecycle using DevSecOps principles.
- Contribute to CI/CD pipeline development and optimisation.
- Cloud & Platform Engineering
- Support cloud environments across Azure, AWS and Google Cloud Platform.
- Assist with cloud architecture, governance, landing zones, and platform standardisation.
- Support containerised workloads using Docker and Kubernetes.
- Collaborate with engineering and security teams to improve platform reliability and performance.
What you’ll bring
Ideally, you will bring the following skills and experience to this role:
- Technical Experience
- 5+ years in Infrastructure, Cloud Engineering, Platform Engineering, Systems Engineering, or Site Reliability Engineering roles.
- Experience supporting enterprise cloud platforms including:
- Microsoft Azure
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- Experience administering:
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- Google Workspace
- Strong understanding of virtualisation technologies.
- Experience with cloud landing zones and platform governance.
- Familiarity with containerisation technologies such as Docker and Kubernetes.
- Reliability & Operations
- Experience implementing monitoring, logging and alerting solutions.
- Understanding of SLIs, SLOs and Error Budgets.
- Experience supporting high-availability environments.
- Knowledge of incident management and problem management practices.
- Understanding of business continuity, disaster recovery, RTO and RPO requirements.
- Security & Governance
- Familiarity with:
- Infrastructure as Code (IaC)
- DevSecOps practices
- Zero Trust security principles
- Security and governance frameworks
- Frameworks & Standards
- Working knowledge of:
- NIST Cybersecurity Framework
- ITIL
- COBIT
- ISO 27001
- Zero Trust Architecture
Culture and Benefits
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you would like to know more and this sounds like you. Please apply online today!
Skills Required
- 5+ years in Infrastructure, Cloud Engineering, Platform Engineering, Systems Engineering, or Site Reliability Engineering roles
- Experience with Microsoft Azure
- Experience with Amazon Web Services (AWS)
- Experience with Google Cloud Platform (GCP)
- Experience administering Active Directory
- Experience administering Microsoft Entra ID
- Experience administering Microsoft Intune
- Experience administering Google Workspace
- Familiarity with Docker and Kubernetes
- Experience implementing monitoring, logging and alerting solutions
- Experience with Infrastructure as Code (IaC)
- Experience contributing to CI/CD pipeline development and optimisation
- Understanding of SLIs, SLOs and Error Budgets
- Experience supporting high-availability environments and disaster recovery (RTO/RPO)
- Knowledge of incident management and problem management practices
- Familiarity with DevSecOps practices and Zero Trust security principles
- Working knowledge of NIST Cybersecurity Framework, ITIL, COBIT, ISO 27001
- Must have full working rights in Australia/New Zealand (Citizen, Permanent Resident or Visa Holder) and be able to obtain a National Police Check; no sponsorship provided
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
