Apply Digital is looking for an SRE Engineer to join our globally distributed team. This is a hybrid SRE/Service Desk role designed for someone who is passionate about reliability engineering and comfortable supporting day-to-day operational needs across multiple UK e-commerce clients.
You will be a key contributor in maintaining the health and performance of client platforms, responding to incidents, and continuously improving observability and operational processes. While your primary focus is SRE, you will collaborate closely with the Service Desk team to support triaging, escalation, and resolution workflows.
This role is ideal for someone with 2–3 years of experience who thrives in a fast-paced, multi-client environment, values clear documentation, and is comfortable working with a high degree of autonomy during their shift.
WHAT YOU’LL DO
Monitor platform health across multiple client environments using tools like Grafana and Prometheus, or other monitoring tools
Respond to and triage incidents, following established runbooks and escalation paths
Participate in post-incident reviews and contribute to postmortem documentation
Support the Service Desk team with technical triaging, incident classification, and resolution
Maintain and improve observability dashboards, alerts, and SLI, and SLO tracking
Write and maintain runbooks, operational documentation, and knowledge base articles
Identify recurring issues and propose automation or process improvements to reduce toil
Participate in on-call rotation covering weekends (alternating schedule — one weekend on, one weekend off)
Collaborate with the EMEA team during shift overlap to ensure smooth handoffs and continuity
Support root cause analysis and contribute to continuous improvement initiatives
WHAT WE’RE LOOKING FOR:
Strong proficiency in English (written and verbal communication) is required
2–3 years of experience in SRE, platform operations, or a technical Service Desk role
Experience with monitoring and observability tools such as Grafana, Prometheus, or equivalent
Solid understanding of incident management processes (triaging, escalation, postmortems)
Experience supporting e-commerce platforms
Scripting skills in shell and/or Python for automation and operational tasks
Familiarity with containerization concepts (Docker, Kubernetes) at an operational level
Experience working in Agile environments and using ticketing tools (e.g. Jira)
Comfort working independently during early-morning shifts with minimal supervision
Strong documentation habits and attention to detail
Experience with Agile processes, testing, and code review
Strong experience with scripting - shell, Python, etc.
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
Excellent analytical and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders. You should feel comfortable explaining technical concepts in simple terms
Experience working in fast-paced, Agile environments, balancing priorities across multiple projects
Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure)
Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI)
Basic experience with Infrastructure as Code tools such as Terraform
Basic knowledge of AIOps concepts and their application in operational workflows
SRE or cloud certifications (Google Cloud, AWS, Kubernetes)
NICE TO HAVE:
Skills Required
- Strong proficiency in written and verbal English
- 2-3 years of experience in SRE, platform operations, or technical Service Desk work
- Experience with monitoring and observability tools such as Grafana and Prometheus or equivalents
- Understanding of incident management, triage, escalation, and postmortems
- Experience supporting e-commerce platforms
- Strong scripting skills in Shell, Python, or similar languages
- Operational familiarity with Docker and Kubernetes
- Experience working in Agile environments and using ticketing tools such as Jira
- Ability to work independently during early-morning shifts with minimal supervision
- Strong documentation habits and attention to detail
- Experience with Agile processes, testing, and code review
- Excellent customer service, communication, analytical, and problem-solving skills
- Ability to explain technical concepts to technical and non-technical stakeholders
- Experience balancing priorities across multiple projects in fast-paced Agile environments
- Experience with Google Cloud Platform or another major cloud provider
- Familiarity with CI/CD pipelines such as GitHub Actions or GitLab CI
- Basic experience with Infrastructure as Code tools such as Terraform
- Basic knowledge of AIOps concepts
- SRE or cloud certifications
What We Do
Digital to our core, we are purpose built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — we’re ambitious and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including EA, Moderna, League Health, and Realtor.com.
